Boat — Boat Airdopes 411v2

Hello,
My boat Airdopes 411v2 wasn't working properly. It's right side Airdope is the main unit which looses it's charging within 4 minutes. You can hardly hear a song with right side Airdope then it gets disconnected as it's battery gets drained within 5 minutes.
My Airdopes has been picked up within 3 days after I have raised a complaint on the boat site. Now it has been delivered to the service centre but there's no update since it got delivered to the service centre. I'm unable to know the status of my product. Please inform my status of my boat Airdopes 411v2 as soon as possible.my email id is [protected]@gmail.com.
My ticket number is 1314496. Thanks!

Regards,
Rohit S.