Boat — Boat has taken my product for warranty and is not responding

Medha_Mani

Address:	C-255, 2nd Floor, Guru Gobind Industrial estate, Next to Jay coach, Goregaon East Mumbai 400063
Website:	support.boat-lifestyle.com

I purchased boat bluetooth earphones boat rockerz 255 (Active black). As one side of the earphone had stopped working i had registered a warranty claim. They approved the claim and picked up my product. But it's been more than 2 months now and i haven't heard from them. They told they will replace within 12-15 days but haven't provided any status on the product return since then. I have tried calling their customer care but no one picks up. I have mailed them a lot of times but i get an autogenerated mail saying to call them to speak to their customer support. My ticket number is 1051066. Please help with the same. Thanks in advance.

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boAt customer support has been notified about the posted complaint.

Jul 07, 2020

Updated by Medha_Mani They have still not responded. They picked my product on March 20th before the Covid-19 lockdown. I want a replacement now. The track status always shows to track it with Xpressbees which shows no data found. This shows very poor customer support. The customer care still doesn't pick up the calls also. I would take necessary action against both Boat and Xpressbees if the needful is not done quickly.