Boat — Boat Headphones Not delivered, but in product tracking it is mentioned "Delivered to Origin"

Hello, Recently my Boat Wireless Headphone was not working on one side i raised a warranty complaint in boAt website. They picked up the product on 19th August and it says the Replaced product is "Delivered to Origin" and "WHHandover" in Xpressbees tracking webpage, but I didn't receive the product. Anyone pls help.
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