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Boat — Boat - Payment deducted order not found

I ordered boat rockerz 225 worless from boat website on 10/Aug/2021 and I have not even received a orded ID through mail or phone number. Customer care number is not reachable. I now want to cancel it but unable to do so and no communication can be made with their customer care . I want a refund.
Payment was made through Paytm
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