Boat — boat replacement of headphone 510 boat rockerz not received, ticket no. 1291245

Address:

321/A type-4 B.H.E.L Township R.c. puram hyderabad-32 telangana

Sir i'm having unbalanced sound issue on my boat rockerz 510 (Molten orange) on right-side of headphone in which bass is not working properly
Left bass is okay but right side bass doesn't working at all and it has low sound than compared to left.
Within 2 months o[censored]se and aux cable stopped working properly with in a month some disturbance is used to get while using it and the battery indicator it is full charged, it only shows 90% max and i agree it last more than a week but the battery indicator stops at 70% and after it doesn't show any decrease in battery of it i think it shows false indicator.

So i raised complaint on 15 july on 17 july 2020 product pick up generated for servicing and replacement,
On last monday, 27th jul 2020 05.13 pm whhandover

After that onwards no response from their side on status
I worried how long it is going to takes to delivery to me it almost 7days no status response from them on boat complaint.

Please help here i want my headphone as early as possible...
Ticket no. Is 1291245

I purchased nearly 5 products from them only two products i applied for warranty remaining worked fine for me i had more trust on this brand because it gives more quality on their products and services but last time they replaced my headphones thanks you for you service but they gave me other colour of it on boat 225 head phones, so i kindly request for them please don't give other colour of the boat 510 rockerz just give me my original molten orange.

And i want it in my molten orange colour only because i purchased it for waiting offers in amazon for a month and spend some extra money for it i don't accept if they gave me another colour.

Thank you sir