Boat — data cable of boat rockerz 255 sports active black bluetooth is not working

Address:

E-86 OM VIHAR PHASE-5, UTTAM NAGAR, NEW DELHI - 59

As I have written a complaint for my data cable is not working so when The reverse pickup man from expressbees site the person said that there is a whole product will reverse pickup but in my phones message there is only Written that a boat product will pickup.
solve my problem as soon as possible