[Resolved]  Boat — Delayed product delivery and no response to customer complaints.

Website: www.boat-lifestyle.com

I have purchased a boAt airdopes 131 pro, at the time of purchase the expected date of delivery was with in a week from the date of order placed.
order id: 2668292.
it's more than a week now my order hasn't even been dispatched yet.
When I complained to the customer care, all I get is an automated reply that order will be delivered as soon as possible.
The order was supposed to be a gift for someone, what is the use of getting a delayed order when the occasion for which it was purchased is gone.
There should be a proper response from the company when the customer doesn't get the desired service. Even after complaining thrice all I get is an automated replies.
Due to this delay and non compliance from the company its causing me mental trauma. I have trusted the parent company and purchased the product from its website rather than going to amazon or flipkart or other online services.
But what I get in return from the company is delay and loss of trust. I want my order to be delivered in the shortest time possible and compensation for causing me mental trauma.