Boat — Didn't receive the warrant claim product back

Address:

sarthak nagar thikri, barwani, madhya pradesh

I have claimed a warranty on the Boat website on the 6th of June and then the product has been picked up on 8th June from my location but now on the tacking status it showing that the product has been delivered on 11th June but I didn't get the product, neither get any call from boat, I been keep calling them on customer number and mailing them but got no response. it's been so long since the product has been pickup.
mi ticket number is 2482482.
how is it passing that they show the product has been delivered but I didn't get the product yet? I request you to please look into this matter.
mail [protected]@gmail.com - if you do something please let me know.
thank you