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[Resolved]  Boat — I'm complaining about claiming warranty.

I purchased earphones 2 months ago and suddenly one side of my earphone is not working. After that incident I complained for warranty claim but still 30+ day's are passed but I didn't received my product. I checked my ticket number on their website and they are saying that the earphones are cured successfully. I tried to mail them and call them but they are not responding to me. what should I do?
(I'm sending some screenshots of emails and calls with these complaint)

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Complaint marked as Resolved Oct 27, 2019

Complaint Status


[Sep 25, 2019] boAt customer support has been notified about the posted complaint.
Verified Support
boAt Customer Care's response Sep 26, 2019
Dear Customer,

Deep Apology for all the delay and inconvenience caused to you.

We have successfully received your complaint and we are replacing your product .
Your product has been dispatched via tracking number [protected].
Check ticket status via https://support.boat-lifestyle.com/ticket/503987
You can track the details of your shipment on https://bluedart.com/tracking

Status : In transit.

Regards,
Boat-Team
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