Boat — No update on my product returned

My ticket no:- 1195835
I have not received any update regarding my product to be changed under warranty period from last 40 days. I registered my complain on 18 june 2020 for changing my bluetooth earphones and the courier service xpressbees received the product from me on 20 june 2020 since then their is no update on boat official site and xpressbees site.
These companies are making fool of their customers.
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