Boat — One side defected

My bluetooth earphone boat 295v2 has issue it's one side not working.
I have registered complaint back on 5 june and got reply on 6th with pickup details mentioning waybill number of bluedart amd a tracking link but since then no communication has been done from boat regarding pickup.
I have called there unprofessional sercvice center several times and mail them tons but still no reply.
Product is under warranty now, not completed first year.
Service Ticket number 2478714
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