Boat — Order Not getting Processed

Hi All, I placed an order for smartwatch on BOAT website on 21st September Order number - 707320. the estimated delivery date was 26th however when i tracked on delhivery site it said the order was not ready for shipment on 23rd, 24th, 24th September. On 26th it said the order was cancelled by the seller. but on BOAT website it was still showing in progress whenever I called customer care they always said we are escalating and there was no resolution. so I had to cancel the order on 1st September.

then on 1st I placed a fresh order- 752166 for the same smartwatch, again I am getting similar updates like what I have been getting for my previous order. as per the tracking details on 4th September Order is not ready with the seller. and today again it said Order is not ready with the seller.

06 Sep 2021 07:52 PM
Activity :Manifested - Shipment not ready for pickup
Location :Gurgaon_Tauru_GW (Haryana)

06 Sep 2021 07:52 PM
Activity :Manifested - Shipment not ready for pickup
Location :Gurgaon_Tauru_GW (Haryana)

06 Sep 2021 02:47 PM
Activity :Manifested - Out for Pickup
Location :Gurgaon_Tauru_GW (Haryana)

04 Sep 2021 08:03 PM
Activity :Manifested - Pickup scheduled
Location :Gurgaon_Tauru_GW (Haryana)

04 Sep 2021 08:03 PM
Activity :Manifested - Shipment not ready for pickup
Location :Gurgaon_Tauru_GW (Haryana)

04 Sep 2021 01:45 PM
Activity :Manifested - Out for Pickup
Location :Gurgaon_Tauru_GW (Haryana)

04 Sep 2021 09:49 AM
Activity :Manifested - Pickup scheduled

Can you please look into it and get the order delivered asap I am not getting any concrete response from customer care or emails. I want my order to be delivered asap as it is well in stock. it is always available on the site.