Boat — Product is not dispatch

I submit a complaint about my boat bassheads 252 on 25th May 2021 and, it got approved on the same day.

And on the other day 1 guy from xpressbees took my headset.

28th May i got an update from boat that they got my earphones and is in testing phase

On 29th May i got another two updates that a replacement earphones are issued and will be dispatching soon

Today is 2 June and i din't received any updates on dispatching or any kind of delay in delivery.

I want my earphones its very urgent

The ticket no. Of my complaint is : 2407780