Boat — Product not received & no response provided by executives

Brijesh_rbl66

from Lalganj, Uttar Pradesh

Oct 4, 2021

Address:

Brijesh Computers, Chimnamau, Lalganj, Raebareli, Uttar Pradesh 229206

Courier partner XpressBees received my product on dated 11 Sep 2021 for returning process and updated on portal that customer not available.
He dispatched it on dated 17 Sep 2021and 24 September it reached for complaint solution.
After that no response found till not. I have raised so many queries about my product but no response found ever. Really I found worst service ever.

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boAt customer support has been notified about the posted complaint.

Oct 22, 2021

Updated by Brijesh_rbl66 On dated 14th Oct 2021 he responded that we would like to inform you that, the Rockerz 335 is temporarily
discontinued due to production challenges and hence we are unable to provide the
same for warranty replacement purposes. As a result of the aforementioned situation, we would like to offer you Rockerz 385
V2 (“upgraded product”) which has a 40 Hours battery backup, premium build and
higher selling price.
In case no response is received within 48 hours, it will be deemed as if, you have
given your confirmation for the same and we will ship the upgraded product to
your registered address.
Yet there is amount difference is both but anything is better than nothing so i get agreed to take this but till today where is my product i don't know. Really i'm very disappointed with the service and never suggest anyone to purchase product from this company. My personal experience is a worst service provider BoAT is.

Oct 27, 2021

Updated by Brijesh_rbl66 Dear Team,
Could you notify me about the process or not? You are doing your job but I think I have wasted my money to purchase your product. So kindly inform me at my contact no. [protected] that what is the status of my complaint or it will be returned or not.
Feeling a very very bad experience to purchase your product..