Boat — product replacement not received (1 month)

Address:

C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063

This letter is to inform you that our product boat rockerz 380 was sent for replacement ticket number 1265133 and was shipped by xpressbees
Has not been received
The pickup was on 11 july and it has been a month since we have not received it
Imagine marketing having only one customer service number and they are not answering any calls on that number, no reply to mails.
If the company continues to fail i am afraid that i have to contact consumer protection right agency for the same.
www.boat-lifestyle.com is the company situated in c-255, 2nd floor, guru gobind industrial estate, goregaon, mumbai, maharashtra, india - 400063