I had purchased a Redgear A-15 wired gaming mouse which started malfunctioning. I raised a warranty claim and sent the product to the service center. It has now been over 16 days since the product was delivered to the service station, but I have not received any resolution.
Instead, I keep getting automated updates stating that the A-15 mouse is out of stock. The only alternative I’ve been offered is a lower-specification mouse with just 3200 DPI, whereas my original mouse had 6400 DPI and additional features tailored for gaming.
Offering a downgraded product as a replacement is unfair and unacceptable. I paid for a certain specification, and I expect either:
1. A replacement with the exact same model (Redgear A-15), or
2. An equivalent or better model (matching or exceeding the specs), or
3. A full refund of the purchase amount.
Despite repeated follow-ups and mails, there has been no meaningful action taken. This is causing unnecessary delay and inconvenience. I urge the concerned team to take immediate action and resolve this at the earliest.
My ticket number : # 57972307 Was this information helpful? | 
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