Boat — Repeated Warranty Failure Defective boAt Earbuds (Nirvana Zenith) Request Refund or Working Product

I am filing this complaint against boAt (Imagine Marketing India Pvt. Ltd.) due to continuous warranty failure, poor product quality, and no proper resolution after multiple claims.

On June 2, 2024, I raised a warranty claim (Ticket ID:[protected] for my boAt Nirvana Nebula (Mystique Black) due to a charging issue.

Since the product was out of stock, they sent me an upgraded product – Nirvana Zenith on June 12.

Unfortunately, the upgraded product was also defective — both earbuds were not working.

I raised a second claim (Ticket ID:[protected] and returned the product on June 13. They wrongly rejected it saying there was damage, which was false. After escalation, they agreed to replace it.

I finally received the third replacement under Ticket ID: 57302996. But again, this product is also defective — the left earbud is not working at all, even after charging and testing.

Now, boAt support claims they have made a “full and final settlement” and refuse to help further, even though the current product is still faulty.

This has caused continuous frustration and inconvenience for over 3 weeks. I have never received a working product during this entire period, and the brand has failed to honor its warranty responsibility.

I request:
Either a working product replacement (after proper quality check)
OR

A full refund, and I am ready to return the current defective unit.

I have attached:

Ticket ID proofs

Photos/videos of the issue

Screenshots of emails

Please help me resolve this through the appropriate consumer rights process.

Retailer/Brand:
Imagine Marketing Pvt. Ltd. (boAt)
https://support.boat-lifestyle.com