boAt Complaints & Reviews

Order id - 5253462EX1

My replacement product is not getting delivered even after the defective product was picked up 12 days back . Talked 3 times on customer care and didn't get satisfaction..

I had ordered boat airdopes 131 on 15h august 2023 but they came defective. I filed for replacement and the defective product got picked up on 24th august 2023 . But till now I have not received the order yet and it's 12th day today . I have talked to the customer care service 3 times but theere has not been aby update ..I can't even track the product and I can't cancel it .. It's nearly one month since I placed my order ..

Order id[protected]EX1

Right side of my airdope161 was not working so i claimed for warranty. They picked the product accepted claim, repaired, and delivered back but the product was not repaired so i have to send again but this time there was no update for 7 days. After 7 days says your product is damged and don't accept any claim. Ticket id 37799652

When I register warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which was not physically damage and now when my product arrive at the company I got a email that product is physically damage and warranty claim is rejected .
I brought the speaker from Amazon and if it was damaged i would have returned the product back to Amazon and not use it for a month. Who knows if the boat company doesnt want to replace it and instead is now rejecting the claim because they dont want to replace the product. At the first place if the product is damaged then the courier company would not receive it.
Liers.. boat.. because of this u will loose the market and valueable customers also.
My ticket number is 37637474. Resolve this problem

When I register warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which was not physically damage and now when my product arrive at the company I got a email that product is physically damage and warranty claim is rejected .
I brought the speaker from Amazon and if it was damaged i would have returned the product back to Amazon and not use it for a month. Who knows if the boat company doesnt want to replace it and instead is now rejecting the claim because they dont want to replace the product.
Liers.. boat.. because of this u will loose the market and valueable customers also.
My ticket number is 37637474.

My boat rockers 450 pro black in colour has been broken due to bad manufacturing quality of the product, i have been using it from past 6-7 months and have cared for it a lot it has been broken without any external pressure applied on it. it has a crack on slider due to bad manufacturing quality of the product and i want the spare slider of the product as soon as possibel

I have purchased Boat Airdopes alpha swedish white earbuds on 5 July 2023.
After one month o[censored]se i am getting issue in the product & i registered a complaint to claim the warranty of the product on 5 August ( ticket no[protected] but there is no pickup of the product & they cancelled the pickup two times and closed the ticket.

Then, I registered a complaint again just after the ticket closed on 11 August (ticket...

I have purchsed BoAT Airdopes 131 through BoAT webiste on[protected]Order no:3993906) . But due non funcionality of the Ear-phones I have claimed warranty on[protected] through the authorized service centre of BoAT company by submitting my original BoAT product. Ticket ID of the warranty claim is 35147329. Later I have received confirmation letter by BoAT that my product replacement claim is accepted and it will be send to the same address within 5-7 days through Expressbee couriers. But the courier company delivary person did not contact me over phone.I have rececived whatsapp messages that courier person is waiting and approching, but no person has approched or contacted me over phone . I have messaged and mailed BoAT regarding this issue. After few days BoAT has sent messages stating that Courier person was unable to contact me and gave me 3 options to choose 1)to send to same adress 2)to send to different adress 3) cancel the ticket. unfortuanately, by mistake I have cancelled the ticket since courier service was very poor. Later I have received message stating that my service ticket was cancelled. later I did not get any messages or e-mails regarding next procedures or steps .I have contacted the customer care service 04-05 times. But didnt get any solution.Here I have major questions

1. first of all courier service is very poor. They did not contact me over phone, is this my fault ?
2. you have given only 03 options .I have chosen cancel by mistake .ok what is the next procedure?
3.BoAT company has my money, my original product .Either They have to give my money back or have to give another product since it is in warranty . I have left nothing with me.
4. customer care service is very bad. They have promised me that will solve isuue, they will give new link to claim new warranty. But did not do the same.
5. If product is good, why would I claim warranty ? ok I claimed warranty, is this how they are giving service to customer? very worst and unpleasant experience
Please solve the issue .Give me another link to claim warranty or give me product or my money .Give me best solution as soon as possible

All relevant documents are attached for the reference.
Thank you
Santosh
Bangalore

Dear sir/mam
I bought boat's airbuds on 9/4/23 there was problem in it I complained it is not making my stuff and not giving it help me.
Not even returning Ticket id 36563544...

When I resister warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which is not physically damage and now when my product arrive at the company he tolde that product is physically damage and we do replace this.And I share my prove that company accepts the product on 16 August 2023 17:27 and physical test time is 16 August 17:26, how is this possible.My complaint ticket number is 36836687

I had purchased Boat Partypal 208 through Amazon on 21st July, 2023, however, recently two days back, the battery stopped charging and now the device is not functioning. Further, when I am trying to lodge a warranty complaint the site keeps rejecting my invoice stating that it is ineligible and now i have been blocked from the complaint site stating claim exceeded

Hi team,

I have purchased the boat airdopes 141 on 12 Feb 2023 in offline shop

My airdopes stopped working on right side so i raised the support case to replace warranty the product ticket number[protected] today i rieceved the product but the product i got was get boat wired earphone boat earphone, not the product i claimed warranty for.

I want my boat airdopes 141 same as I bought
br...

My Boat bassheads 225 indie lime is jack issue
i want cliam warranty they want invoice of product and i am downloading from their website but there is error and coming is please try again every time

I have claimed warranty for BLACK AIRDOPES 190, as it was having audible problem, i returned it on 25th juky whose ticket number was 35880214, today i rieceved the product but the product i got was some boat earphone, not the product i claimed warranty for.

My Name is Ankit and my warranty claim ticket no. is 36094938.
I handed over my boat 161-Peppel Black in good condition to boat's pickup agent, there was no physical damage on that product. But yesterday i received mail from boat that my product was physically damaged. It is clearly mentioned in the previous mail that boat's agent will inspect the product before pickup.

My complaint number is 36557724 Which I had raised on August 6 and my product was also picked up on the same day. Those who came to pick up the product had seen the product. There was no damage in product that time otherwise the pickup person deny to receive the product. Now the Boat team saying "Your warranty claim has been rejected because we found the received product to be Damaged Product". Please Boat team solve my issue As soon as possible...

Ticket id[protected]
My product is dispatched but not handed to courier partner . Please make the process in its way, it had already been 9 days delay in dispatch the product and pickup is still in pending. And In delhivery app it shows pickup cancelled by merchant . It needs to reschedule pickup or generate new awb number . Please help I'm facing lots of issue due to this. I'm a student and I have to take online classes and I'm getting very late for this. I request you to please solve the issue as soon as possible

Ticket id 35841087
I raised warranty against my product on 24th july 2023 and it was replaced by 31st july but now 7th august i hadn't received my product because they are not dispatching it from their hub. I have to do many important work because i'm a student and i'm facing lots of issue due to this problem. i need it very urgently .

Ticket id[protected]
I claimed warranty on 24th july and replacement issued on 31st july but till today 6th August replaced product hasn't been dispatched from boat . I got too much late for my important work

Ticket id[protected]
I claimed warranty on 24th july and replacement issued on 31st july but till today 5th August replaced product hasn't been dispatched from boat . I got too much late for my important work.