Boat — Warranty claim not fulfilled

Address:	Uttar Pradesh
Website:	boat-lifestyle.com

I purchased boat airdopes 481V2 on 1 st june via Amazon and got it on June 4th.
One airdope stopped working and I raised a service/Replacement request with boat and they picked it up.
2621952 is my ticket number and the status has not been updated since 23rd june.
So I called them and hot to know that same model is not available so they can offer another but I don’t want another one so I asked for refund they said acc t the policy they can only offer 80% refund so I said then give me the same product that I gave you even if it’s still not working so they denied to that as well.
Every concession is as per their convenience.
Now amazon is ready to take the item back but boat is not sending it back to me. This is so disgusting