Boat — Warranty service escalation

pulok71

from Mumbai, Maharashtra

Dec 12, 2020

Address: A1-102, Hyde Park, Plot No.-8, 9 & 10, Sector-35G,, Navi Mumbai, District-Raigarh, Maharashtra, Kharghar

Despite repeated attempts the company is not fulfilling it's warranty conditions of responding for a service call for a faulty wireless Bluetooth Headphone by not generating any valid ticket number for the complaint already launched in their service portal
http://support.boat-lifestyle.com

On the contrary the company is gone to a hiding mode and tries to confuse the warranty claimers like me, by sending the contract addresses of it's service centers with an outdated contact numbers.

After trying the various ways, I'm lodging this complaint to curb the lacklustre attitude of boat India managers to provide the free warranty service as per the purchase terms.

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Comments

PrachiJain01

from Jaipur, Rajasthan

Sep 10, 2021

Hi
>
> This is so annoying, kind of service I'm getting through you people.
>
> I have received my replaced ordered but
>
> 1) I have ordered black boat Strom watch but replacement sent blue ...?
> 2) Received watch is without any packing of boat..No warranty card, no manual nothing has been sent.. even not in boat box.
> 3) Received watch looks like ... just an old watch or used watch...
>
> Kind of service I'm getting is so irritating..Not at all worth buying with your brand.
>
> Pls replace the product immediately...Or refund my amount.
>