Boat — Warranty support

Address:

A2/502, Belcastel Society, Keshavnagar, Mundhwa, Pune

Hi,

I purchased boat rockerz 255 head phone from amazon on 15 oct'19. It's still under warranty. It has stopped working since last month. I visited the service center in Pune today but not received good support. In fact Service center experience was really bad. I met with Mr Kamal and post inspecting the headphone he told me that there is a gap in the part where battery is placed, hence it has drained out and can't be replaced even though it is under warranty. I am really frustrated as it has taken me more than an hour to reach service center which is a risk in this Covid situation.

I can confirm that this gap exist since the time it is delivered and there is no physical damage. To me it's a manufacturing defect, refer attached photo of the same.

Mr Kamal asked me to send a mail to customer care with the photo of the defect and then company will arrange the return.

Request you to please support me in replacing the product. Screenshot and invoice attached.

Thanks
Anugrah