Boat — WH HANDOVER status is not updating.

Address:	G-607 JINDAL MODEL TOWN RAIGARH (C.G.)
Website:	Boat

I was facing some issue with sound quality in my earphones. So I register complain about it . Then I handover my product to Xpressbees delivery boy on 24/6/2021 from then is been 10 days(4/7/2021). When I am tracking my order it's showing WH HANDOVER from past 4 days . Why my product issue status is going forward?. How long your are got to replace/repair and again send it to me? Answer my queries ASAP! and do update the status of my product. My ticket No:-
2515264
My AWB ID:[protected]