Boat — Wrong product delivery on replacement

Address:

VILLAGE BARAUTHA, POST BARAUTHA DISTRICT ALIGARH

Hi team,

I have purchased the boat earphone [boat Bassheads 103 blue ] on 23th nov 2020, order no.: OD[protected] on flipkart

My earphones stopped working so i raised the support case to replace the product and the new product got delivered to me but i found that new product was wrong.

The worst thing is that, this time i got the product delivered but it is not the same which i ordered. My product which i purchased was [boat Bassheads103 blue ] but the product i have received on replacement is boat Bassheads 162 blue.

The whole process took 1 months and still i haven't received my original product replaced.

I request you to escalate this matter to the highest authority or else i will raise my complaint to the consumer forum.

Herewith, i am attaching my order invoice with the screenshot of the wrong product which i have received.

Tickets i have raised:
2822306

Regards,
Puneet Chauhan