Bombay Hospital — Irresponsible treatment and unexplained billing

Address:

Thane, Maharashtra, 401202

Sir/ Madam,
Myself, Mr. Suraj Mulkhraj Sehgal, a very dejected customer of your hospital. I am writing this you after a very sad demise of my father, Mr. Mulkhraj Sehgal in your hospital. To brief you, my father was undergoing a treatment at Cardinal Gracious memorial hospital. With some expert guidance, I was asked to refer the case to Dr. Shrirang Bichu (Panel Doctor- Bombay Hospital). We approached Dr.Shrirang Bichu on 29 November 2016 at his clinic in your hospital. After referring the reports to him, we were asked to shift the patient to your hospital. With great confidence on your goodwill and ray of hope we shifted Mr. Mulkhraj to your hospital ICU taking prior appointment and consulting Dr.Shrirang Bichu on the current status of the patient that time. On 1 Dec 2016 Mr.Mukhraj Sehgal (Patient) was shifted to Bombay Hospital in the early hours of the morning at 7:15 hours. While admitting my father was confident by himself hoping to recover looking at the current condition. We paid the deposit amount of Rs. 60000/- (Rupees sixty thousand only) as per hospital norms.
Now, the treatment at your hospital starts with the RMO on duty and the concern nurses start the procedure. Assistant doctors of Dr. Bichu attended the patient at 8 am. We were informed of Dr. Bichu will visit asap. Around 11; 30 am, Dr. Bichu Visited the patient and after thorough check up, he informs us it’s also a case of cardiologist, some tests are to be carried out and DR. Anil Sharma (Cardiologist) will visit the patient sooner. We had tremendous faith in the doctor and again to mention the goodwill of Bombay Hospital. The day was passing by, Assistant doctor of Dr. Anil Sharma visited the patient, and 2D echo tests were done as informed. Some other tests were carried out, were informed later. The day passed by but no specialist doctor arrived the bed of my father as committed. After 8 pm, I spoke with my father, fed him his meal ( didn’t know it was his last meal of life).
Day two, 2 December 2016, all was looking around as another good morning, my father (the patient) was about to be sponged as scheduled. We, were suddenly informed about some complication raised and scene is terrifying for me with nurses and doctors pumping his heart beats. Few minutes later I was informed that he is dead. Such was a sudden sad demise of my father in your hospital where my faith was crushed to death. No specialist doctors visited until his last breath. After the death, Dr. Shrirang Bichu (Renowned doctor of your Panel) visited the scene and tried to console me. To my knowledge, all this had happen due to careless approach of the hospital.
Worst, to bring to your notice is I was hurried and pushed to billing counter not knowing my mental stage at that time, where I was waiting for my relatives. The accounts department produced me the bill where the deposit amount of Rs. 60000/- was almost adjusted without any clarification or reports or proofs. Just mentioning bed charges, some prime tests and medicines (no clarification). Such is the worst experience of mine in a renowned hospital of yours.
My concern, I wonder people look up to you as God who gives another life. Such type of carelessness which cost a life of a person is pure commercial business act by your hospital, not a trust that helps the poor and the needy.
Now, all these explanation doesn’t mean I expect sympathy from you. I need a through explanation on this case. Expecting you to revert me on this earliest. Waiting for a prompt and positive reply from you, before me taking any further action on this issue.

Suraj Mulkhraj Sehgal.

]