Bombay Hospital — Misbehaviour with patient’s Family member

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Indore, Indore District, Madhya Pradesh, India
 vaishali s bundela
To, Whomsoever it may concern Bombay Hospital 6th April 2015 Sub: Misbehaviour with patient’s Family member Sir/Madam, This is to bring to your notice, an unfortunate incident that took place in Bombay Hospital, Indore(m.p). I vaishali Bundela was in the Hospital with my Mother on 2/4/15 for her dialysis, there was a mayhem in the unit amidst her dialysis. I needed some help and thus went to call the Nurse, when I reached there to ask for help an employee Mr.Avinash misbehaved with me. He rudely insulted me in front of many patients, other helpers and visitors. I was aghast and pointed out that his way was not appropriate, to this he said that what he had said to cause disrespect. At that moment though I could not inform the authorities but after coming home I called back at the hospital and inquired about the employee. Coincidently the man on the phone was the employee who had ill treated me, I lost my temper when instead of apologising he threatened and challenged me to go do whatever I wished to. This has caused distress to me and I have been mentally disturbed. We trust Bombay hospital and have always recommended it to people as the best hospital, but after this distasteful incident I have been in serious doubts about your services at hospital. I hope you understand that we with the patient at hospital are too distressed and if your employees instead of being cordial will misbehave and impolitely treat us we would have to take an action. Kindly take an action against Mr. Avinash or I would have to personally take legal action against Bombay hospital Indore for misbehaving and public shaming me. Do respond to my mail as soon as possible as my course of action depends on your action. Regards, Vaishali Bundela [protected]
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    +91 73 1407 7000, +91 73 1400 1713
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    Marine Lines, 12, Bombay Hospital Marg, Mumbai, Maharashtra, India - 400020
    Bombay Hospital - Misbehaviour with patient’s Family member