Booking.com — accommodation

Address:	Shahdol, 484117 Madhya pradesh, Rewa, 486111 madhya pradesh, Shahdol, Madhya Pradesh, 484117
Website:	Booking.Com

I am writing to you to raise an issue about: online travel agent

The issue that i have experienced was: we booked our hotel room named 1-br guest houser (Ad5d) mussoorie 2months ago through booking.com website. They even confirmed our order, but didn't provide us their contact info and address. We tried several attempts to contact them but they never answered. Even 2 days before our check-in when we contacted them, they said to give us info but, they didn't. On june 11th 2019 morning, we mailed them to extend our check-in time and they accepted it too but when we reached mussoorie to check-in, they cancelled our booking 15mins ago by giving us the reason that rooms are over booked.

It occurred on: 11/06/2019

This meant that it ruined our family trip, and it costed fortune to everyone. It affected our train tickets, other hotel bookings and vehicles charges reaching mussoorie.

We want our total refund and extra charges which costed while traveling to mussoorie for the hotel as soon as possible and an apology from them.

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Gitanjali patel

Booking reference confirmation number -[protected], pin code-2618


Shahdol, 484117 madhya pradesh, rewa, 486111 madhya pradesh
Shahdol madhya pradesh
484117