I have booked on booking.com in kodaikanal. They asked me to pay a advance for confirming the reservation. Later they call me asked me to cancel the booking and they would refund the advance. I did not cancel the booking. Later when i tried to contact them over phone or email to plan for my trip. None of them were answered. So, i had to cancel my booking within the set time for free cancellation. I have made cancellation on a hotel and booking.com confirmed the cancellation was free.
When i called them for refund, they argue that it was a no show and i did not inform them about the cancellation. When i sent them the screenshot from booking.com showing the cancellation confirmation, now they say that the cancellation does not cover the advance paid.
On contacting booking.com there is no response. Was this information helpful? | 
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