To,
The booking.com grievance team,
Our horrifying vacation to hampi
Me along with my friends had decided to go for a vacation to hampi it being a huge group hence after a lot of consideration and deliberation i and my friends decided to book our reservation for our stay at the hema guest house, hampi, through booking.com because of the astonishing rates that it offered and also the fact that we could pay even after arriving at the destination.
Please find my booking details below:
Check in date: 24th november 2017 (Friday) and check out date: 26th november 2017 (Sunday)
Booking done on 5th october, 2017 vide the booking.com i phone app.
My confirmation number: [protected]
Pin: 7538
Now comes the outrageously dreadful part. On arriving at the hema guest house on friday, 24th november, 2017, to the shock and surprise o[censored]s; the authorities there informed us that they had no ties with booking.com since dussehra (30th september, 2017) and that no room was available, while the booking.com app still flashed my confirmation number and had no signs of any cancellation from anybody’s end. I booked on 5th o) ctober, 2017 therefore there was enough time for you to inform me about the fall out. It was a misleading act to still show the property on the app after cutting off ties with the property. I am attaching the screenshots of the same for your perusal.
We were literally in a vulnerable state because having booked almost one and a half months prior for the stay and going to the destination and finding no accommodation was something that we had not anticipated or predicted. Till we reached the location, i had not received any phone call/email from booking.com or from hema guest house informing me about the situation. We had to waste the whole day convincing them to accommodate us somehow and had to incur triple the cost for getting a single small room (For 2) and not the family room (For 5) that i had booked. Also they mentioned that they were unsure if they could accommodate us the next day. It was a scary situation because all the other places around were either full or charging us a whooping amount. We engaged the services of booking.com with the hope of a hassle free, memorable stay which turned into a financial nightmare met with constant physical and mental stress. Because of zero network at hampi, we could not even contact anybody including the booking.com helpline.
I don’t see how booking.com was of any aid to us because nor did we get the place at the rates cited on your app nor did we receive any information from your end regarding the cancellation or the fact that you do not have any ties with the guest house anymore. You cannot let the customer suffer on the account of your internal issues with the property. Booking.com failed miserable in executing its duty and has shown gross negligence in disclosing material facts.
Thanking you.
Yours faithfully,
Adv. Jayati shah
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