BookMyBai — charged fee unethically without utilization of maid service

We opted for bookmybai service for a full time babysitting maid. We were sent 4 maids for interview proccess and of which we selected one maid based on clear verbal agreement about the daly work schedule. We paid 11800 to bookmybai on the very 1st day as requested by them and walkthrough the daily work schedule as discussed with maid.
However, the next day (2nd day onwards) maid stopped coming without any information and response to even calls made to her on mobile. She later informed that it was due to medical reasons and told that she would come back for sure the next day. Also the maid said she was very keen to work with us for a long term. We waited for the maid, however she didn't turn up. After few days of wait and repeated reminders, the agency sent another maid, whom we selected. The maid came for discussion again and after briefing about the work schedule the maid confirmed that she is ready and will come next day onwards. However, the maid didn't turn up. Upon contact with agency we were told to check for another maid. We were sent another maid whom we felt were not complying with the work schedule so we didn't opt her. Later we were told to check if any of the maids we interviewed earlier were ready to come again. We told them very clearly that we want a maid who could follow our work schedule which was discussed since the day one and if there is no maid available, there is no point of charging money for anything.
After calling the agent sneha (From bookmybai) we requested for refund considering that we were not hired a maid post day 1 itself as it was already a delay of more than a week after payment and no maid was available for work.
We were however told that refund would not be possible.

We waited for few more days post which we interviewed another couple of maids and made it very clear and precise to both bookmybai coordinator and maid about the tasks for which she is getting paid for. The maid was willing to work and joined us on the next day of selection.
The maid worked for around 5-6 days and did not turn up further without notice. We tried to call dropped message to maid and also called bookmybai but no response from anywhere.

In short there was no maid service made available to us. The maid provided to us did not turn up without any reasons. While we were keen to employee the maid for a long period, the maid who worked for 1 or 5 days did not trun up showing utmost irresponsible attitude while working in a family.

You as agency have failed to fulfill your services which are paid in advance and have neglected and in satisfying the customer. We as customer have been suffering due to engaging you as service provider and paying you in advance our hard earned money. Your this attitude is most unethical, non-courteous and calls for serious action.

We can provide the details of maid given to us and contact details from the coordinator from bookmybai.

This is to send an intimation of your failure to provide us the services for which you have been paid by us. We will refer the matter to the consumer guidance society and file complaint with consume court.

-anant