BookMyBai Complaints & Reviews

I have been waiting for a replace of my maid and the operations team (Zoya & Nasreen) have just stopped answering my calls and messages. I WOULD NOT recommend this agency at all. After taking their fees they just stop replying when issue arises...

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Address: 310-311 , Gemstar commercial complex, Ramachandra lane ext, Malad-West, Mumbai 400064

I (Vijitha - vijtha.[protected]@gmail.com) reached out to bookmybai.com through the website and paid INR 1000 on 6Feb2025.
They promised me the service of cook and cleaning maid for monthly payment of 11, 000 INR for 4 hours of work including cooking and cleaning.

The agreed work time was between 630 to 1030 AM

They sent me profiles of various maids and we finalised one maid (Mala) who was to start 17th Feb.br...

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I had requested for a maid from bookmybai on 21st october 2023, I had mentioned it as an urgent requirement and for 8/9 days, book my bai could not arrange a maid. Then I made my own arrangements and asked them for the refund.

I have done the full payment on 23rd october itself, 18080 + (1000 advance ), total 19080/-
As their representative said only if I marked the full payment they can proceed with the maid service....

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This company is conning people, i saw many bad reviews about this company after getting fooled by them. I have registered on this app in search of nany for my baby, they have written in red block letters to pay inr 1000 rupees even for shortlisting maids which is fully refundable if you dont go ahead with them!! I have paid that amount and did not find a good match so i asked the assistant mehul to return my money, they keep on delaying by...

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Subject: Urgent Complaint Against Fraudulent Activities by "Book My Bai"

To Whom It May Concern,

I am writing to register a serious complaint against "Book My Bai, " an online platform claiming to offer reliable maid services. My complaint pertains to their fraudulent practices, including collecting refundable deposits and subsequently disappearing, leaving customers without the promised services and their hard-earned...

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Address: Pali Hill Bandra West 400050

I contacted Book my bai for a 24 hour live in maid . Paid Rs. 21240 as brokerage( 6 months contract). The maid disappeared after 23 days under pretext of meeting her sister. She did not even take her belongings. When contacted, the company offered 2 /3 maids ( who are otherwise unemployable) as replacement . When rejected, they passed it off as my problem and washed their hands off. Since then, no call is received. No mention of refund or...

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Address: Book My Bai Bangalore

Hi Team,

We opted for Book My Bai after a lot of consideration and we needed a live in maid immediately. After video calls with few candidate, selected a maid.
https://www.bookmybai.com/Mamatha-Bai/228380

We are asked to make full payment, which was done of 21, 240.

The maid came to home, after few minutes says she was forced to attend the call. She was forced to come. She shows her drips...

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Address: Mumbai

I shared Rs. 1000 as a refundable amount for the service but later learned that the price is quite higher for a month than what is being claimed. Now i have been after them to refund my money. The person assigned to me is not giving any clear replies to initiating my refund. There is no way to call them and the complaint form that I have filled at least 3-4 times has no response....

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Hello I raised a complaint with Book my bai as the baby sitter I hired with them turned out to be a fraud. Since 6 months was complete I raised a complaint with Book my bai and I got no response and they instead got her a new job elsewhere. Agency should listen to my complaint and blacklist the person since that person would do the same to other users of book my bai also....

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Address: Bangalore

I have registered by paying 1k on 29/05/2022 at night which is Sunday. Monday morning when they call and explain the process, I told them that i don't need the service with the condition they explain and requested them to refund my 1k. It was written in the site that if i don't want service i can get my money refunded. Since then I have been following up.. raised complaint and never got the money back. [protected] is the number i was in touch...

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I hired a full time nanny for my 9 months old baby girl as I an a defence personnel and have very stringent job requirements but Very bad experience with the nanny named Seema Ganesh Page. Initially she was at her best of behaviour and obedient. Though i hired for cooking and baby care, I used her exclusively for baby care only and with just the half load of job she used to make my baby sleep all day as she could sleep along with her, feed...

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Hi
I have made a payment of Rs.1000 on 22.04.2021 from my PayTM Wallet. As I was in need of House help (Bai) to our place on urgency which I had paid for premium service. After my successful payment, Mr. Mehul contacted me through Whatsapp App from this mobile number [protected]. During our conversation, Mr. Mehul told me very clearly that there was no service available in your area and you'll get your Refund in 3-4 working days....

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Address: Mumbai City, Maharashtra

This agency is a cheater and NO ONE SHOULD TAKE THEIR SERVICE. Absolutely waste of time, unqualified maids and big promises. I have used services of 2-3 agencies before and they were much better than this option. I felt I paid for maid that doesn't help and their team could not resolve basic questions. Be careful when you go to them....

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42 Comments

1ST maid she left in 10 days
2nd maid lied to us saying her son fell took money from us and left.
she even lied that RM of bookymybai didnt even call her.
now there is nooone reverting from bookmybai.com not even the RM
their maids are not at all trained or trustworthy.

BookMyBai customer support has been notified about the posted complaint.

Dec 31, 2024

Updated by Tejaswini_G The first maid left in 15 days
the second maid lied saying her son fell at work and need money for hospitalisation took extra amount and left.

Bookmybai doesnt provide good service, their RM is not responding.
Cant trust them anymore, you feel cheated .

We need the refund of the registration fee.
There is a problem with trust as the maid has to look after my mother in law who is a senior citizen 80 years old who need care and oxygen bipap.

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Address: Bangalore

I recently booked a babysitter through this bookmybai service and paid the full amount of ₹17, 700. However, they did not provide any maid as promised. This entire experience feels like a complete fraud. After taking the registration money, they failed to deliver the agreed-upon service. They do not respond to calls or messages, and on the rare occasion they do, they give inconsistent excuses. I strongly advise others not to trust such services.

BookMyBai customer support has been notified about the posted complaint.

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On 12 June, I paid Rs 1000 ad advance for getiing a helper. I was informed that this Rs 1000 will be adjusted when I pay the one months services fees to Bookmybai after selection of helper.

On 14 June I selected the Helper and paid one Month salary to Bookmybai as Services fees

Since 15 June I am asking for Rs 1000 refuns as it was not adjusted in the services fees

Bookmy bai is ignoring my calss and messages. They are cheating customers as they do not want to pay me the refund

BookMyBai customer support has been notified about the posted complaint.

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Hi,

Company: bookmybai.com

Complaint: I recently moved to Bangalore and needed a cook. I found this company online, which promised fast service if I paid. However, they failed to deliver. I had to make other arrangements myself.

When I requested a refund, they went silent. It's been over two weeks, and I haven't received my refund or any communication from them.

BookMyBai customer support has been notified about the posted complaint.

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I spend 21.2K in advance for the service and in return I get rude maid and a bad service. Now I need a refund. I paid for the service on 6th Mar and same day I even I complained. Soon after they got the money, everyone tone has changed and even they are not providing any option.
We were never told that this amount is non-refundable. If you charge a fees for the service and we do not want a service because of your poor quality. We should be entitled to get the refund. If you are not willing to refund the amount I will consider that as a cheating and misuse of trust.

BookMyBai customer support has been notified about the posted complaint.

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I had booked their services for a COOK.
It has been a month now, and they havent been able to provide 1 good maid after taking 5900/- on 2nd of Jan 2024.
The 1st maid they provided had timing issues who came on time only the 1st day and after they got the money, she started coming at 2pm which is post our Lunch time and is useless. After that they were not able to provide a single maid who cleared the interview.
They say we give 3 replacements! But i didnt even get 1 proper cook from them in a months time.
Invoice no.- NJC/23-24/12928
I need the refund of the money i paid to them.

BookMyBai customer support has been notified about the posted complaint.

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Address: Mumbai

Bookmybai.com has neither provided me any maid nor has refunded 1000rs. I paid for...

Request if my money can be refunded as they have failed to provide any maid.

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BookMyBai Complaints & Reviews

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BookMyBai reviews & complaints(210)

Maid Replacement is not done inspite of follow-ups

Deficiency in Service - No Refund of money paid

No response for the refund request

Paid money for shortlisting maids which was refundable if not booked from them, but they did not refunded!!

Looted my 1000 rupees saying it's refundable

Unprofessional Service

Book My Bai - Invoice Number - NJC/23-24/11001

Not responding to Refund Initiation

Agency is not blacklisting the maid who was a fraud

Refund has not proceed

Seema Ganesh Page: Blacklist the maid

Yet Not Received REFUND as I had paid for Premium

Fraud service, poor quality maids and no experience to run the business

Maid complaints

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Very bad experience

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Advance not adjusted Order id 1162751

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Not able to provide cook and no refund as promised.

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Refusal of the refund and not offering the service

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Took money in advance and did not provide maid

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Not refunded money

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BookMyBai Complaints & Reviews

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BookMyBai reviews & complaints(210)

Maid complaints

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Very bad experience

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Advance not adjusted Order id 1162751

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Not able to provide cook and no refund as promised.

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Refusal of the refund and not offering the service

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Took money in advance and did not provide maid

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Not refunded money

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