BookMyBai Complaints & Reviews

I have been waiting for a replace of my maid and the operations team (Zoya & Nasreen) have just stopped answering my calls and messages. I WOULD NOT recommend this agency at all. After taking their fees they just stop replying when issue arises...

1ST maid she left in 10 days
2nd maid lied to us saying her son fell took money from us and left.
she even lied that RM of bookymybai didnt even call her.
now there is nooone reverting from bookmybai.com not even the RM
their maids are not at all trained or trustworthy....

I recently booked a babysitter through this bookmybai service and paid the full amount of ₹17, 700. However, they did not provide any maid as promised. This entire experience feels like a complete fraud. After taking the registration money, they failed to deliver the agreed-upon service. They do not respond to calls or messages, and on the rare occasion they do, they give inconsistent excuses. I strongly advise others not to trust such...

On 12 June, I paid Rs 1000 ad advance for getiing a helper. I was informed that this Rs 1000 will be adjusted when I pay the one months services fees to Bookmybai after selection of helper.

On 14 June I selected the Helper and paid one Month salary to Bookmybai as Services fees

Since 15 June I am asking for Rs 1000 refuns as it was not adjusted in the services fees

Bookmy bai is ignoring my calss and messages. They are cheating customers as they do not want to pay me the refund

Hi,

Company: bookmybai.com

Complaint: I recently moved to Bangalore and needed a cook. I found this company online, which promised fast service if I paid. However, they failed to deliver. I had to make other arrangements myself.

When I requested a refund, they went silent. It's been over two weeks, and I haven't received my refund or any communication from them.

I spend 21.2K in advance for the service and in return I get rude maid and a bad service. Now I need a refund. I paid for the service on 6th Mar and same day I even I complained. Soon after they got the money, everyone tone has changed and even they are not providing any option.
We were never told that this amount is non-refundable. If you charge a fees for the service and we do not want a service because of your poor quality. We should be entitled to get the refund. If you are not willing to refund the amount I will consider that as a cheating and misuse of trust.

I had booked their services for a COOK.
It has been a month now, and they havent been able to provide 1 good maid after taking 5900/- on 2nd of Jan 2024.
The 1st maid they provided had timing issues who came on time only the 1st day and after they got the money, she started coming at 2pm which is post our Lunch time and is useless. After that they were not able to provide a single maid who cleared the interview.
They say we give 3 replacements! But i didnt even get 1 proper cook from them in a months time.
Invoice no.- NJC/23-24/12928
I need the refund of the money i paid to them.

Bookmybai.com has neither provided me any maid nor has refunded 1000rs. I paid for...

Request if my money can be refunded as they have failed to provide any maid.

Regards

Hi,
I have availed the babycare taker by paying their commission amount around 13000.
Initially I have received the maid for 2 month, and she left the job.
According to their agreement, bookmybai should provide the replacement of this candidate within 2 weeks. But they haven't showing any interest in this and delaying the replacement by giving the lame reasons.
Unfortunately there is no customer care support and no resolution for this.
Could you please help me on this.
Regards,
Vijeth

Hi,
I have availed the babycare taker by paying their commission amount around 13000.
Initially I have received the maid for 2 month, and she left the job.
According to their agreement, bookmybai should provide the replacement of this candidate within 2 weeks. But they haven't showing any interest in this and delaying the replacement by giving the lame reasons.
Unfortunately there is no customer care support and no resolution for this.
Could you please help me on this issue.

Regards,
Vijeth

Mr. Juaid, the agency representive had confirmed one candidate for maid service and collected the payment on 29.11.2023 with the promise to commence the work from 30.11.2023. However, no candidate turned up and no service is available. The payment is collected without any service and through fradulent means. I demand the refund of the money already paid.

To make the urgent maid arrangements, I had paid the requested amount of inr 1000/-.However, company didn't provide any support for arranging the maid. Unfortunately I had to manage it through other source. Since I didn't use their service, as per company policy I am entitled to get back the paid amount.
I have been following up for more than a month but the refund is not yet processed.

I had requested for a maid from bookmybai on 21st october 2023, I had mentioned it as an urgent requirement and for 8/9 days, book my bai could not arrange a maid. Then I made my own arrangements and asked them for the refund.

I have done the full payment on 23rd october itself, 18080 + (1000 advance ), total 19080/-
As their representative said only if I marked the full payment they can proceed with the maid service....

This company promised me that they will provide a maid and if maid don’t show up they will find a replacement between 10 days and they asked me to pay 5900 in advance before the joining of the maid and it has been a month they are failed to provide me maid or any replacement. Moreover now they have raised the charges of the maid and now they want us to pay 1000 extra that is 6000 to the maid which was 5000 before. Maid which they sent us to our home was physically challenged. And they don’t train maids as they claim.
I just want my money back who I paid for their service and they are incapable of providing me any kind of service.

I had paid Rs 2499 as one month subscription for hiring a cook on 30 sep 23.. On the App five or six names and details apperared, for my part time cook for Rs 5000. The were all at the other end of hebbal, where I stay and refused.
That is all no amount of calls made to your company and whatsapp messages resulted in any details of cooks whom I could contact.
It is almost s month now and my subscription is going to lapse without any service being provided.
Therefore, my subscription should be refunded at the earliest.

Sir/Madam
I registered on 28 September 2023 and paid the desired amount (1000+7260), Eight thousand two hundred sixty to avail the maid facility (ID-975862). I am staying in Anushaktinagar resident (BARC, Colony, Mumbai Pin-400094) where security/safety is prime concern. Considering safety, security officers mandatory ensures maid servants/other workers to have Police verification/other formalities. Each and every rules were told to Bookmybaai staff before the final payment and sending maid servants to Anushaktinagar resident. They seems to be very casual and wasted my 20 days time and energy - This is not refundable. Bookmybaai staff is very unprofessional, neither supportive nor competent.
I have been trying to contact (via phone) to raise concern. Customer service is never reachable.

Suggestions:
1. Please provide your staff/maids details information about security/gate-pass associated with Residential area: – Anushaktinagar Colony (BARC), Trombay, 400094.
2. Else you exclude this area in your services. Because most of the maids deny this area due to security reasons and travel issues.

I have not been provided with the desired service. More than 20 days passed. Please refund the amount (8260/-) at the earliest. [For 1000 rps, please refer to ID-975862 and for 7260 rps the payment ID - MIJNsGJjSKSBnu].

I had registered on bookmybai to hire a cooking maid, to shortlist candidates i had to pay 1000 rs to avail the service. I could not hire anyone through their service hence I asked Junaid [protected] ( from the agency) to refund the amount to which he has not responded. I've been trying to reach him as it's been over 15 days now but there's no response from him now and neither have I received my refund

This company is conning people, i saw many bad reviews about this company after getting fooled by them. I have registered on this app in search of nany for my baby, they have written in red block letters to pay inr 1000 rupees even for shortlisting maids which is fully refundable if you dont go ahead with them!! I have paid that amount and did not find a good match so i asked the assistant mehul to return my money, they keep on delaying by...

Subject: Urgent Complaint Against Fraudulent Activities by "Book My Bai"

To Whom It May Concern,

I am writing to register a serious complaint against "Book My Bai, " an online platform claiming to offer reliable maid services. My complaint pertains to their fraudulent practices, including collecting refundable deposits and subsequently disappearing, leaving customers without the promised services and their hard-earned...

We liaised with your agency with great hopes of securing a good maid who is experienced in baby care.We paid Rs 20060/- and also trusted your agency's expertise. We took time off from our busy schedules to interview many of these maids by the recommendation of your coordinator Shweta. All these ladies never showed any reluctance at the time of the interview and were willing to be hired.

Unfortunately we experienced disappointment after disappointment when the prospective maids either failed to show up on the first day of work due to a 'hand issue' (Pooja Mali) or did not turn up to work after working for 3 days after being ' forced into this job ' by your agency (Devika Sathputhe).

Still keeping our trust in you we went through another round of interviews spending 2 hours despite having a crying 1 month old hoping to give it another try. We selected Rasika Chande yesterday and informed our choice to your agency. During the interview she was keen to work for us and showed no signs of reluctance. We were expecting her to join today morning, only to know that she changed her mind yesterday. We received a missed call yesterday from your agency to convey this information and got a call this morning from a maid Vineetha who said she would be joining today, leaving us confused. We had interviewed her, but had not selected her. She was asked to work for us without our knowledge. Giving an unanswered call to us does not mean any information was conveyed to us. Shwetha should have rung today again and confirmed with us before actioning this.

With the above mentioned incidents, we have found your agency extremely unreliable and would like to look at other avenues for securing a maid for my 1 month old. Coordinator Shwetha assured me that if things did not work out with the third maid, we could get a refund of our money as soon as possible.