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BookMyBai — Maid replacement extreme delay

Took money to provide maid. 18000 as one time registration fees. Sent one who ran away within 3 weeks then they gave replacement such horrible girl always on phone, yells at us and doesn’t know Basic work but needs 18-20k.
Now asked for replacement and it’s been over a month no signs of replacement ..
need my money back or replacement
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    +91 22 4933 2424
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    Gemstar Commercial Complex, 310, Ramchandra Ln, Kanchpada, Malad West, Mumbai, Maharashtra, India - 400064
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