BookMyBai — Regarding irresponsible services

I contacted this pathetic company based on my friend's recommendation, not knowing I was getting into a load of trouble.
These people said that their consultancy charges + the maid's salary will be 15, 000 + 18% GST, only to know later that the maid's salary was 15, 000 that I had to pay at the end of month.
Consultancy charges of 15, 000 & they couldn't give anything in writing. I only came to know about it once they sent me the invoice.
This crappy company fools people just like this.

The first maid came for a week & then said, that she needs a 3 day leave, which I wasn't comfortable because, it had been just a week that she started working.
This crappy company said that they cannot give me a replacement for just 3 days of leave. I have a bed ridden patient at home, who needs care for 24 hours, of which the maid took care for 10 hours.
The maid never came back after taking a leave. So, I called this crappy company again on the fourth day of AWOL. They sent a replacement on 5th day.
Now, the second maid, came to my place to understand the 10 hour work & was okay to start from the next day.
The next day, this crappy company people called me up to inform, that the second maid cannot work, & needs more salary. The said work was okay on the previous day & was overwhelming on the first day of work within few hours.
Now, this crappy company says, they will send the 3rd maid as replacement, with no assurance if the 3rd maid will not abscond.

I came to know that the 1st maid was taken to prison for child marriage. Just Imagine the background check of this crappy company.
They charge 15, 000 + GST for this kind of consultancy.

I WANT MY MONEY BACK.
This company is nothing less than *fraud*
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BookMyBai customer support has been notified about the posted complaint.
Jun 20, 2022
Updated by Dr. Mehta
To the concerned authority,
Please let me know the status of my complaint, as my money is stuck with Bookmy bai people, neither I have got my refund of 17700/- nor given me a replacement.
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    BookMyBai Phone
    +91 22 4933 2424
    BookMyBai Address
    Gemstar Commercial Complex, 310, Ramchandra Ln, Kanchpada, Malad West, Mumbai, Maharashtra, India - 400064
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