[Resolved] BookMyShow — Amount Deducted but no Tickets

shravanvg

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

We had booked Four tickets for a Movie 15.08.2015 and the amount was deducted from my PAYUMONEY account, but Bookmyshow had sent a mail and message that the Transaction failed immediately. We we called the call center for many times, their response is that they had generated the tickets again with the OTP and they say the message was sent to the Phone No. Whereas we did not receive message not mail from them on successful transaction. Again we went to the theater to reconfirm and they said that there were no tickets for this reference. Now even after 1 month of conversation with the call center of Book my Show, same response, within some time they will confirm back. Please suggest if we can take the case to Consumer Forum.

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Complaint marked as Resolved

Verified Support

Sep 22, 2015

BookMyShow Customer Care's response Dear Customer, We're sorry to know that you had an unsuccessful transaction while booking tickets with us. We aim to deliver a good ticketing experience to our customers and are here to help you with your concern. If an OTP is generated for the unsuccessful transaction, the credit voucher is sent on the contact number email used while booking tickets and lasts for 75 mins. In case, the credit voucher is unused in the mentioned time frame, the transaction is auto refunded into your account. Wait for a maximum of 5-7 working days or 10 working days in case of a nationalized bank. The refund should reflect back in your account. Get instant refunds by changing your default settings to "Refund to My Wallet" on the app/website. Just log on to the app & make the changes via settings sec of My Wallet. In case of any difficulties, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us along with the contact details entered while transacting. We would cherish the opportunity to assist you. Team BookMyShow