[Resolved] BookMyShow — Booking issue

beatrocker

from Kolkata, West Bengal

Jan 6, 2016

Address: Howrah, West Bengal, 711204

Website: in.bookmyshow.com

No booking of tickets could be made from my account registered with this email id and number([protected]). i contacted the customer care executive on the given ph.no. but without any result. each time i book a ticket at the final payment it says "Something's not right here. Please try again after a while. We appreciate your patience. (#-2105)". as advised by the customer care executive i tried to change to another cinema hall which also resulted in a failure. my account has 100 BMS credit which will expire tomorrow. i therefore request you to please quickly look into the matter.

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Complaint marked as Resolved

Verified Support

Jan 07, 2016

BookMyShow Customer Care's response

Verified Support

Jan 07, 2016

BookMyShow Customer Care's response Hi Aman, We are sorry to know about the trouble caused. As per your telephonic conversation with our executive, we hope your query is resolved to your satisfaction. You were unable to book your tickets for the said venue as they was a connectivity issue from the venue's end. This is a temporary network fluctuation from the venues end and hence bookings don't go through for the time being, as the issue is looked upon by the respective teams bookings then go through. In these cases you are ideally suggested to book for an alternate venue or after sometime. We are available 24/7 on [protected]@bookmyshow.com LIVE CHATS or mobihelp. Do get in touch with us in case you have any queries. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Comments

sarbanee alcanther

from Satara, Maharashtra

Jan 6, 2017

Everytime I open BookMyShow app I get an error msg "sorry something went wrong. We can't reach our servers at the moment. Pls try again later.."This is happening from the last 2 days. Even uninstalled and reinstalled, yet the same error.

Booking issue - Comment #2633513 - Image #0

Jack S On's reply, Nov 26, 2017

Try updating theapp

Jack S On

from Chennai, Tamil Nadu

Nov 26, 2017

Try Updating the app

Shakti swarup panda

Feb 20, 2023

I am trying to look at a show in a cinema but when i open any show in that cinema, it says "sorry. Something went wrong. Try again later. We have a connectivity issue with this venue. Try a different cinema or a different time". But all times and shows show same error for that cinema. What should i do? I hope its temporary.