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BookMyShow Complaints & Reviews

2.8
Updated: Oct 4, 2025
Complaints 1543
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BookMyShow reviews & complaints page 61

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P
prasus
from Aluva, Kerala
Feb 6, 2016
Resolved
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Resolved

Address: Ernakulam, Kerala, 682017
Website: Bookmyshow

I tried to book 2 tickets for a movie and the transaction got declined but an amount of 387 got deducted from my account. I request a refund for the above amount.
Providing the transaction number below
[protected]IG0BLGAZU2
Complaint marked as Resolved 
Verified Support
Feb 08, 2016
BookMyShow Customer Care's response
Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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    P
    parag verma
    from Bengaluru, Karnataka
    Jan 30, 2016
    Resolved
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    Resolved

    Address: 560075
    Website: in.bookmyshow.com/bengaluru

    I had booked 3 tickets from Book my show on 25th Jan'16. The booking ID is GPSM[protected]. However, the show got cancelled due to some reasons. It has been 4 days since then and I have not received my refund.
    Complaint marked as Resolved 
    Verified Support
    Feb 01, 2016
    BookMyShow Customer Care's response
    Hi, We know this must have caused you trouble. Please accept our apologies for it. As per the updates we understand that the show was cancelled and the refund has to be collected at the counter. Further, if you have not received the refund amount, requesting you to visit the cinema counter and collect the amount and in case of any discrepancies regarding the refund, kindly contact the cinema manager for further assistance. Hope this addresses your concern. Thank you for being our valuable customer . Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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      H
      HSquare
      from Ahmedabad, Gujarat
      Jan 27, 2016
      Resolved
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      Resolved

      Address: Ahmedabad, Gujarat, 380061
      Website: www.bookmyshow.com

      Below are the details that i would like to share with you regarding fraud by Book My Show. I Contact them to explain details via number of Ways but they are not giving any satisfactory answer and not helping Customer.

      I tried to Book my Ticket on 20-Jan-2016 via BMS Mobile App. I tried 4 Times to Book my Ticket on BMS Mobile App. App Was giving Error Every Time.

      Finally at 11.35 PM at night I was able to book my Ticket. Amount has been deducted from my Credit Card. But Due to Error in BMS App My Ticket was not booked.

      I used a Coupon that gave me Discount of 200Rs that was given by AXIS Bank. Now as Ticket was not BMS. They Block my Voucher. It was Last Day of the Voucher Expiration. Now I am not able to Use that Voucher as it was Blocked by BMS at last Time.

      Now I Tried to Call them Number of Times. I also Talked with the Senior Person to Give me another Voucher instead of the Prev One that now i am not able to book my Ticket using Prev Voucher or to Help me to Extend the Expiration Date of the Voucher so i can use that Voucher as it was blocked by BMS for around 40 Minutes.

      But They are giving just same Explanation that They can not Extend the Warranty or they can not do any kind of help.

      Due to this I was not able to Use Voucher which i had though there was no issue from My Side as Amount has been Deducted from My CC. But due to Some Error from BMS ticket was not booked.

      Now they are not doing any type of help and giving same excuse that they can not help me out.

      Based on conversation i had with them they are very rude while talking with customer and they don't have any intention to help customer.

      I would like to Share Complaint Number which i have opened with them.

      Ticket Id [#1428066], [#1428071], [#1427472 ].

      Please read this comment, Please help me out so that in future other customer don't face such issue.

      **BMS = Book My Show.
      Complaint marked as Resolved 
      Verified Support
      Feb 05, 2016
      BookMyShow Customer Care's response
      Hi Hemang, Providing you with the best of service is always at heart. We are sorry to know about the trouble you faced while transacting with us. The error faced while booking with us was due to a temporary internet fluctuation from the venue's end and hence bookings were not going through. We would be unable to extend the validity of your voucher , as they are system generated codes and no manual modification can be made on them. Our customer care team tried its best to help you with this and gave its best shot. We hope you understand us too. Thank you for being our valuable customer. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
      I have attached screenshot related to my Complain.

      Screen 1 Shows Error from BMS.

      Screen 2 Shows Time Took by BMS Chat Service to Reply to Customer. They are providing Very Poor Service and they event do not reply to your question or comment for long time.
      Folks Please share your experience so Other can get idea.
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        D
        DeepakBorde
        from Mumbai, Maharashtra
        Jan 25, 2016
        Resolved
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        Resolved

        Address: Aurangabad, Maharashtra, 431001
        Website: BookMyShow / PVR Cinemas

        Dear Sir,
        We Have booked movies ticket dt. 25.01.2016 instead of 26.01.2016. & This is impossible to us to see movie on 25.01.2015.

        We heartly request you to please reverse our money for the same asap.
        Aug 7, 2021
        Complaint marked as Resolved 
        Hi Deepak,

        We do understand your view and would have loved to help you out, if a cancellation or change in your bookings was possible

        Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

        Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

        Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

        Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

        We have also transparently mentioned this on our app and website

        Assuring you of our best services at all times.

        Regards,
        Team BookMyShow​


        Please Note: BookMyShow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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          M
          Mahendra Singh Rautela
          from Delhi, Delhi
          Jan 24, 2016
          Resolved
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          Address: Faridabad, Haryana, 121004
          Website: Www.bookmyshow.com

          I booked a seat from book my show today. Payment was deducted from my account but I a have not received booking confirmation then I again try to book another seat but again payment was deducted form my account and again I have not received any booking confirmation. But later I got a call from book my show team that my first transaction was successfully done but due to some technical problems I have not received the confirmation of booking, if I agree then they can book my seat and send me confirmation. I agreed with them and asked them to send confirmation. I also told them about second time deduction of payment from my account but she replied it Will automatically credited in your account. But till now I have not received any massage from my bank.
          My registered mobile number with book my show is [protected]
          Complaint marked as Resolved 
          Verified Support
          Jan 27, 2016
          BookMyShow Customer Care's response
          Hi, We know this must have caused you trouble. Please accept our apologies for it. At times there are certain network congestion which may result in such occurrence Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days. Further, your tickets were confirmed against the booking id WJRZ9CP and WM8FJMN. Hope this resolves your concern. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
          I got a call from book my show team few minute back from [protected] and it's quite surprising that he is asking to share my debit card details to refund the amount. Is it right to share my bank details with a unknown person what are you doing guys.
          Weird that they are asking for the Bank Details. :(
          I am still waiting for refund of my money ...??????
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            J
            joydeep1
            from Roorkee, Uttarakhand
            Jan 23, 2016
            Resolved
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            Address: Haridwar, Uttarakhand, 247667
            Website: in.bookmyshow.com

            I did my pyment for 3 tickets of Airlift for R.R. Cinema, Roorkee on 1:24AM 24-january-2016 . But it showed "oops an error occured" . but bank message showed that money had been deducteed from my account .
            My transaction details were BookMyShow_PayUIN txn#[protected]
            Please refund my money immediately.
            Complaint marked as Resolved 
            Verified Support
            Jan 24, 2016
            BookMyShow Customer Care's response
            Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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              rajan11
              from Delhi, Delhi
              Jan 22, 2016
              Resolved
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              Address: New Delhi, Delhi

              Sir maine 4 ticket bookmyshow s3 airlift ki li jo samrat theatre sakarpur ka tha. Jab mai diye hue address pe pahuche to vahan pe isnam ka koi theatre hi nai tha . Ab mere paisa kaise refund hoga. Aaplog pahaee verify kar thetre kyu nai aad karte. Ab mai aapki complain cosumer firum me karunga agar mere paise refund nai hua to.
              Complaint marked as Resolved 
              Verified Support
              Jan 27, 2016
              BookMyShow Customer Care's response
              Hi Rajan, We are sorry to know about the trouble this incident has caused you and are having this looked upon by our concerned team. Please allow us sometime to get the details checked. We'll get back to you here. Appreciate your patience. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
              Verified Support
              Feb 07, 2016
              BookMyShow Customer Care's response
              Hi Ranjan, Thank you for being with us while we were reviewing your concern. We got this checked with our respective teams and believe that the address mentioned on website and app is the same as where the cinema is located at. To be double sure we also took this up to the cinema authorities and have concluded the same and hence we would not be able the transaction. Hope you understand us too. Thank you for being our valuable customer. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
              Nov 22, 2021
              Updated by rajan11
              After this incident i never see any movie in theatre
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                T
                teji kalra
                from Pune, Maharashtra
                Jan 13, 2016
                Resolved
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                Address: Pune, Maharashtra, 411027
                Website: www.bookmyshow.com

                This vendor has monopoly and developed in such a way that it doesn't give arise to competitors around. This has to be reviewed and Strict action to be taken against such players.
                Complaint marked as Resolved 
                Verified Support
                Jan 16, 2016
                BookMyShow Customer Care's response
                Hi Teji, Providing our customers with the best if service is always at heart. Apologies, if we have caused you any inconvenience. We are available for our customers 24*7 on [protected]@bookmyshow.com, LIVE CHATS or via instahelp. Do let us know if there is anything we can assist you with. We'd love the opportunity to assist you. Thank you for being our valuable customer. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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                  Atitshah30
                  from Mumbai, Maharashtra
                  Jan 13, 2016
                  Resolved
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                  Address: Mumbai City, Maharashtra, 400007
                  Website: WWW.BOOKMYSHOW.COM

                  No got any replies to my email since 1 month.Not recieved any voucher which was promised. They do not call even after commiting they will call in 48 hrs.I have to remind the every week and i feel like i am begging for the voucher which they have promised personally for their mistake in the past. They do not have any proper connect with paytm though they have done some partnership with them for bookings and payment through paytm. They actually are too busy and have become a very big company and have their monopoly in this field so i think they dont care about their customers at all.
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 16, 2016
                  BookMyShow Customer Care's response
                  Hi Mr. Shah, We are sorry about the trouble this has caused you. Providing our customers with the best of service is always at heart. We have sent you the voucher on your email id. Hope you are in receipt of it. Once again, sorry about the trouble. Thank you for being our valuable customer. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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                    C
                    chiduuu
                    from Bengaluru, Karnataka
                    Jan 12, 2016
                    Resolved
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                    Address: Bangalore, Karnataka, 560092
                    Website: www.bookmyshow.in

                    I wrote couple of reviews after watching some disaster movies, which are "killing veerappan - Kannada" and "Rudramadevi - Telugu". The content that I wrote had no vulgar words or either I gave away the story but I did raise my opinion over the lame execution of those two true stories. More often than not, I get to read totally crappy reviews on the same site but not a genuine review. So I would like to understand the process of approving or reviewing that a review goes through before being screened. I am sure its totally biased, if the person doesn't like the review, he wouldn't approve and we as in people get to read lot more senseless content as most of the true ones will never be screened Can somebody tell me why the following review wasn't screened? ******************************************************** Exactly what I wrote for "Killing Veerappan".! RGV has literally killed the Veerappan with sloppy, boring screenplay And a fake story. I'm wondering what's the leading lady doing in every STF operation when she is not a trained police officer but an informant. Can you believe police officers drinking coffee in such a high profile, nail biting encounter that too alongside the same lead lady who has no connection with Veerappan.! Can't even this be considered as a documentary as IT IS TOTALLY UNREAL. And lastly Muthu Lakshmi says HI to her neighbour.! I never knew that she knew to greet someone in a foreign language especially in her own backyard. Truly disappointed to the core.! ********************************************************
                    Complaint marked as Resolved 
                    Verified Support
                    Jan 27, 2016
                    BookMyShow Customer Care's response
                    Hi, We are sorry about the trouble caused. We did go through your review here. Please re-send the review to us, we'll have this looked upon. Thank you for being our valuable customer For queries get in touch with us at [protected]@bookmyshow.com or LIVE CHATS. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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                      S
                      Sumanth_reddy
                      from Pune, Maharashtra
                      Jan 12, 2016
                      Resolved
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                      Address: 560068
                      Website: Bookmyshow.com

                      Booked 2 movie tickes for nannaku prematho First two transactions got failed and the third attempt was successful but the amount got deducted twice from my account so i paid twice for 2 tickets and they've charge convienece charges both the time but got ticke once only. Total fraud
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 16, 2016
                      BookMyShow Customer Care's response
                      Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                        sasiraj@123
                        Jan 12, 2016
                        Resolved
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                        Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201

                        Email id:[protected]@gmail.com I have been tickets booked in Manasa thereater Kavali Today the mesaage will came The tickets will cancel The money should be not refunded
                        Complaint marked as Resolved 
                        Verified Support
                        Jan 16, 2016
                        BookMyShow Customer Care's response
                        Hi, As per the telephonic conversation, we hope your query has been addressed. Be assured, the amount would reflect within 5-7 working days. For better clarity on any other transaction, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                          K
                          kusbhardwaj1a1a a
                          Jan 10, 2016
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                          Address: Rohtak, Haryana, 124001
                          Website: bookmyshow

                          I purchased 6 tickets of pro wrestling League from bookmyshow but they cant give me authorised entry and no one of authority is available their to cash them and no return fund and no issue help information provided
                          Complaint marked as Resolved 
                          Verified Support
                          Jan 16, 2016
                          BookMyShow Customer Care's response
                          Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                            gargvipin21
                            from Delhi, Delhi
                            Jan 10, 2016
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                            Address: Mumbai City, Maharashtra, 400021
                            Website: bookmyshow.com

                            RBL bank and Book my show is a scam. The customer service is third class. I applied for RBL credit card because it was being advertised on Book my show website and got approved. It is RB Fun plus credit card. I used the card for Rs 5000 and got my first Book MY show voucher of Rs 500. I tried to use the voucher at Book MY Show app and followed the instructions, however I didn't get discount Rs 500. I contacted RBL and they told me to contact Book my show and I contacted Book my show and they told me to contact RBL. Completely ruined my weekend while trying to get this resolved. No resolution from any one. Both Book my show and RBL are fraud they both issued this card fraudulently. Please don't apply for their cards. POOR SERVICE
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                              khosla93
                              from Pune, Maharashtra
                              Jan 9, 2016
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                              Address: Pune, Maharashtra
                              Website: bookmyshow via paytm

                              Booked tickets wazir pune inox bungarden road 4 pm show via paytm. Payment to bookmyshow was successful but I haven't received any message from bookmyshow regarding confirmed booking and seat details. Payment transaction Id:[protected] Email:[protected]@yahoo.com Number:[protected]
                              Complaint marked as Resolved 
                              Verified Support
                              Jan 16, 2016
                              BookMyShow Customer Care's response
                              Hi, As per the telephonic conversation with one of our customer care officials, we hope your query has been addressed. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days. Kindly check your updated statement after mentioned period and assist us with the screen shot of the updated statement from the date of transaction till date incase of any discrepancies Hope this resolves your concern. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                                Ruchika Rane
                                from Chennai, Tamil Nadu
                                Jan 9, 2016
                                Resolved
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                                Address: Mumbai City, Maharashtra, 400055
                                Website: in.bookmyshow.com

                                Hi, I am Ruchika Rane ([protected]) I had booked 7 tickets for the movie Natsamrat on 1st of January 2016. Movie timings was 3:30 at the Bahar Cinema in parla east using book my show website. Initially while I booked for the ticket it showed 'processing' as I had entered all my transaction details but after a few seconds there was another message which said error in transaction. Then again after some time I booked for the required number of seats and the the transaction was successful. While I was checking my bank transaction statement I found there were two transactions done towards book my show. So the initial transaction had failed. I recieved a messages as well as a mail from book my show that the refund will b made within 10 working days. Since then I have been waiting for the refund. And so today I finally write a mail. I request you to look in to the matter as soon as possible. Booking details BOOKING ID BRVP-00185E-00841E Natsamrat (U) Bahar Cinema: Vile Parle (E) (Bahar Cinema - Vileparle), Mumbai, Mumbai: Western 3:30pm | Fri, 1 Jan, 2016 Gold-M-11, M-12, M-13, M-14, M-15, M-16 ORDER SUMMARY TICKET AMOUNT Rs.750.00 Quantity 6 Internet handling fees Rs.85.86 Booking fees Rs.75.00 Service Tax @ 14% Rs.10.50 Swachh Bharat Cess @ 0.50% Rs.0.36 Discount Rs.0.00 AMOUNT PAYABLE Rs.835.86 BOOKING DATE & TIME Fri, 1 Jan, 2016. 11:25am PAYMENT TYPE Credit Card/Debit Card CONFIRMATION NUMBER 6015351 My details Name :Ruchika Rane Mobile no. :[protected] email I'd :[protected]@gmail.com
                                Complaint marked as Resolved 
                                Verified Support
                                Jan 16, 2016
                                BookMyShow Customer Care's response
                                Hi, Our database reflects an unsuccessful transaction dated 1 Jan 2016 10:58 AM for which your tickets are not confirmed. - The amount charged has been initiated from our end on[protected]:28:23 and the reversal code is[protected]. - Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days. - Please quote the above mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. Hope this resolves your concern. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                                  Ranjith1786
                                  from Chennai, Tamil Nadu
                                  Jan 9, 2016
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 603103
                                  Website: in.bookmyshow.com/chennai

                                  Hi Team, I have booked 2 tickets for Nenu Shailaja movie for the below show timings and location. Money got deducted by the merchant but i didnot get any confirmation page after that. There was a error message saying due to various technical reasons your transaction is failed, but if the money is dedcuted from yoru account we will intimate the merchant after 1 day. But my movie time starts with in 1 day of time from teh current time. So how can i get my money back from merchant ?? pls escalate this issue, it has been happening for me many times.
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jan 16, 2016
                                  BookMyShow Customer Care's response
                                  Hi, We know this must have caused you trouble. Please accept our apologies for it. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and incase of a nationalised bank 10 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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                                    A
                                    asokamr
                                    from Mumbai, Maharashtra
                                    Jan 8, 2016
                                    Resolved
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                                    Resolved

                                    Website: bookmyshow

                                    Payment was made through net banking for the show 2 countries in new theatre, thrivandrum.the amount was deducted from my account, but the ticket was not confirmed .the reference number for transaction is [protected]G0BGUXRP1
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jan 16, 2016
                                    BookMyShow Customer Care's response
                                    Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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                                      N
                                      Nikhil eshwar
                                      from Pune, Maharashtra
                                      Jan 7, 2016
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500020
                                      Website: Book my show

                                      Payment made through paytym to book ticket for wazir movie at inox, kachiguda, Hyd. But money has been deducted but ticket not booked. Paytym wallet Txn ID [protected].
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jan 08, 2016
                                      BookMyShow Customer Care's response
                                      Hi Nikhil, We know this must have caused you trouble. Please accept our apologies for it. We see an unsuccessful transaction attempt to book your tickets for Wazir at INOX: Maheshwari Parmeshwari Mall, Kachiguda for a Jan 8 2016 4:25PM show. Your tickets fro this transaction were not successfully booked. The amount of Rs 470.61 should reflect in your Paytm wallet within a max of 5-7 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected]. We are available 24*7 for our customers Hope this resolves your query to your satisfaction. Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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                                        R
                                        Redappa Reddy
                                        Jan 4, 2016
                                        Resolved
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                                        Address: Bangalore, Karnataka, 560048
                                        Website: www.bookmyshow.com

                                        Hi team I booked movie ticket on 4/01/2016 5:30PM two tickets for 10PM Show.by using book my show mobile app. due to uncertain reason I am going to cancel movie ticket. immediately with in 30 minutes i called to Bangalore customer care no[protected] and informed the same.but they replayed that No cancellation...I have requested them prepone show timeing same day 7;30PM but they did not agree. so I need refund my back into my used account. IMMA[protected] this booking number. Please help me in this for refund of my amount... some one should take immediate action about this complaint..
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Jan 06, 2016
                                        BookMyShow Customer Care's response
                                        Hi Redappa, We do understand your view and would have loved to help you out, if a cancellation or change in your bookings was possible When a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. We have also transparently mentioned this on our app and website Assuring you of our best services at all times. Regards, Team BookMyShow​ Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.​
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