[Resolved] BookMyShow — Failed online tickets

Arumugam2903

Website:

www.bookmyshow.com

BookMyShow — Refund for failed online ticket booking Hi I am Arumugam, Tiruppur, tamilnadu, India(cell no [protected]). I booked 8 tickets BookMyShow.com srisakthi Multiplex, Tiruppur, Tamilnadu, for 4PM show for date 2nd Oct 2015 using SBI net banking After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error'.. But an amount of Rs.982.4 was debited from my account. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i received sms from SBI for deduction of money. Ny transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats. I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose. I request a refund of Rs 933.28/- from bookmyshow. Congrats! Your Payment (Id:[protected] of Rs.982.4 on www.bookmyshow.com is successful. Explore our cool new Android app for features like recharges, bill payments, exclusive offers and much more. Visit https://goo.gl/wk8QP4 Sorry your BookMyShow transaction failed. Payment Rs.982.40 recd. Generate a credit voucher on website within 2 mins and re-book. Else wait for our call or money will be refunded. Thank you for using State Bank Internet Banking. Your Transaction Ref No IG0ATVDTQ9 for Rs.933.28 on 02/10/2015 09:22:42

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Complaint marked as Resolved

Verified Support

Nov 04, 2015

BookMyShow Customer Care's response Hi Arumugam, We know this must have caused you trouble. Please accept our apologies for it. The amount of Rs 982.40 charged against Thani Oruvan at Sri Sakthi Cinemas: Tirupur for a Oct 2 2015 4:30PM show has been refunded from our end on[protected]:33:47 and should reflect back in your Payuwallet within a maximum of 5-7 working days. You can also quote Auth code[protected] to PayU in case of any discrepancies. Hope this resolves your query to your satisfaction. Please check your updated wallet statement after the given time and let us know at [protected]@bookmyshow.com LIVE CHATS or at[protected]. We would love the opportunity to assist you. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.