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BookMyShow — failed transaction - through google pay

I made a purchase of 8 tickets for lion king through google pay on 26 july 2019. Money got debited from my account when contacted the bookmyshow show they said it's a failed transaction and haven't received the payment. I checked with my bank. They said the amount has been deposited to big tree bookmyshow account. It's been more than 2months no proper response from bookmyshow. All i get as response is money has not been received by bookmyshow. Can u please clarify as to whom i should hold accountable for?
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BookMyShow Customer Care's response Sep 22, 2019
Hi,

Sorry for the trouble.

Ideally, the amount charged for an unsuccessful transaction get refunded back to you within 4-5 working days.

Please share your contact details via [protected]@bookmyshow.com so that I can have this looked into.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Updated by SubikshaS Sep 22, 2019
Hi,

With regard to the consumer complaint

Contact: [protected]
Email: [protected]@gmail.com
Transaction ID:[protected]
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