[Resolved] BookMyShow — Movie Cancellation | |||||
I have booked 2 tickets by mistake for wrong movie and wanted to cancel and book another one or change the same to other movie but the regulations are so rigid that i cant get it done even if this was done by mistake. Completely unintentionally. This is really frustrating that no one is able to help on that. I did it by mistake and neither bookmyshow nor the cinepolis is able to help us. very bad Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Verified Support Apr 11, 2017 BookMyShow Customer Care's response Hi Laxmirani! We do understand your view on this situation. When you book a ticket on our website, there are stages where you confirm your booking on the order summary page. Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy. Alternatively, those tickets can be gifted/authorized to your family/ friends and you could bring a smile on their face. Hope you understand us Laxmirani. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative | |||||
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Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you
Contact number:
Email ID:
Cinema Name/Adress:
Transaction ID:
Show Time:
Movie Name:
Regards,
Team Cinepolis.