Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 65%
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COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

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Additional info
Customer satisfaction rating
65%
Complaints
720
Pending
0
Resolved
465
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Cinepolis India Complaints & Reviews

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Cinepolis India — broken seats and unprofessional staff

 singhjai4u on Jun 24, 2019
I have booked the ticket for movie "shaada" 6:30 pm show at alpha
Mall amritsar, my seat numbers are i7, i8, i9, i10. The seats are in sucha a bad shape that we are not able to sit on them specially i7, i8. We have made complaint so many times but staff is not giving any solutions, they have booked the ticket knowing it.
This is my worst experince till date, the staff is soo unprofessional and unsupportive. They are like we know the sitting is not proper if that is soo why are guys fooling customers by booking those seat. We were out for entertainment and you guys have made the experince...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — urgent: debit card charged but ticket not received

 darOck on Jun 20, 2019
Made this transaction for buying movie tickets on Cinepolis mobile app for 375 INR on 3rd January 2018. After the payment, when I was back on the application, there was no movie ticket booked under My tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on Cinepolis on Facebook chat and they confirmed that the amount will be credited in few days but nothing happened and they stopped replying as well post that....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — staff member misbehaved with me and denied ticket purchase

 thecog on Jun 19, 2019
My son and I have been Cinépolis patrons for years. As of today, we have Rs. 100 each in our respective Club Cinépolis accounts. The points expire tomorrow.

Today, my son visited Cinépolis - WestEnd Mall (Pune, Maharashtra) to redeem the points and watch a movie. There was another patron along with him who was also trying to redeem his Cinépolis points as well. Unfortunately, they couldn't redeem their points as the OTP did not arrive from Cinépolis. My son tried several times to redeem the points. When he complained, one of the executives said that Cinépolis was facing a network...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — staff bad service eta mall cinepolis staff

 Vignesh Darshan on Jun 18, 2019
Hello Sir/Madam 

His mail regarding no proper response from ETA mall cinepolis staff regarding the bill which purchased 2 month back 54 ticket and for same we requested him bill to claim in our company but from 2 month we are requesting him but he refusing us , his how your staff show customer service?( very bad service )

Finally after 2 month we got there is no use of requesting with the ETA mall cinepolis staff. 

There option to give the invoice we previously got and we informed the same to him but he didn't try .

So I am requesting...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — parking fee charges and food charges are too high

 siva krishna thottempudi on Jun 15, 2019
Cinepolis theater management is collecting parking fees which supposed to be free of cost.

Food prices are too high in Cinepolis theater cafeteria. For ex : small pop corn costs 250 INR

Please take action against parking fees collection and food, beverages charges which are too expensive.

Middle class families like me can’t afford these prices...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis — harsh behaviour of staff at cinepolis manjeera mall hyderabad

 Avinash Ummalaneni on Jun 9, 2019
Dear cinepolis, I am a regular moviegoer and I visit cinepolis very often . Recently I visited cinepolis manjeera mall kphb twice with in a gap of a week . Both the times the options I choose where out of stock like pasta Greek salad lemonade and to my surprise, yesterday when I asked to give me a medium coke .the person over the counter told me medium coke is not available and go with a larger one . It costs u only 10rs extra .
My major problem is I went to have a medium coke if it is not there I will decide what to take, wether to go with a larger one or to choose some other drink . Who...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — about broken seat

 Trapti Garg Goyal on Jun 9, 2019
I am currently in my seat along with my wife and 2 year kid amd our seats are damaged and broken... I have taken vedio as well of damage and we got escaped from a serious injury... Call me at[protected] to discuss this and i would like to take this to consumer forum... I am watching Bharat at screen one seat M3 M4...i am very much disappointed as i told to serving boy as well but no action...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — availability of water

 Shalini Sapaiya on Jun 9, 2019
No availability of disposable water cups in such a big theatre... really disappointing ...I asked d snacks corner... everyone said no we don't have... neither did dey bother to give... really disgusting...when it comes to money dey come to Ur seat to ask order...and for a glass of water no one bothers...will never prefer Cinepolis for watching movie now onwards ... disgusting staff...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — unwanted advertisement during beginning and interval time

 sushilnimbark on Jun 8, 2019
Dear Cinepolis team,

Why you are vesting time of costumer by putting so many advertisements. It is horrible and too much irritating.
We are paying 230 rs. Per head for watching movie not for watching advertisement.

You have not right for vesting costumers time. It is very horrible to see advertisement for 20-30 minutes in 2 hrs movie. Is it joke with us. We are vesting money as well as time also. They have to limit time for advertisement during movies.

Please limit advertisement otherwise I will not watch movie in cinepolis....
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — double transaction made due to some error and money also paid

 mohitbitts on Jun 4, 2019
On friday evening 31/05/2019, i visited cinepolis binnypet mall, bangalore and
Used my card to pay in coffee tree for a coffee. My card was swiped
Twice but the transaction was not complete and finally i paid rs. 140/- in
Cash. And was told that it would get reversed within 24 hours. But it
Still hasn't happened. Attached is the transaction details....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money charged but the food was not delivered

 Damayanti Roy Bhattacharjee on Jun 3, 2019
Sir/madam,
Yesterday, 02.06.2019, my husband and i went for a movie at cinepolis, acropolis. Godzilla ii was the name of the movie, audi 2, seat no. J 1, 2, time 08.05pm.in the interval we ordered for chilli garlic potato and paid rs.185 for the same to the respective person, who was asking for any order for the munchies inside the hall. He took the money and told us that the food will be delivered within 15-20mins. However, the sad part is, it never came. As i am a pregnant lady, i was in a bit hurry to go back home. The very moment the show ended we headed back home, where we realised...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — poor service

 Anushree Koli on Jun 2, 2019
I visited cinepolis wtp jaipur on 02.06.2019 for watching 8.15 pm show of alladdin. I pre ordered my food classic combo (Non veg) before entering the show. Invoice no 75774. Before it was delivered to my seat i requested another official to pls switch the coke to fanta without ice as i today forgot to tell them. All my earlier visits have been about classic non veg combo with fanta. My order was delivered and i was told that manager has refused to change as it is not allowed. Moreover my hot dog was vegetarian. I requested to see the manager and was assured that he will come and visit. At present...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Cinepolis India — cinepolis india refund transaction

 paxpankaj on May 25, 2019
Hi
I buy cheese popcorn, cold drinks, nachos, water bottle of rs 1010/-transaction was done by card. The counter man (Gaurav sheelchand) asked me to pay cash due to transaction error... Later when reached home i checked my msg of 1010/- amt debited frm my card of the same amt... (In the bill this amountis also mentionedas cash) this amount should be returned becoz transaction was failed.
But here i inform u the amount is not refunded. So, i'm filing this complaint to so that it will helpful. I request to u to return the amount.

Invoice number - 41341
Date -...
Complaint comments  Read comments Complaint category Food

Cinepolis India — refund transaction

 Kanchan Bhandari on May 25, 2019
I buy 1 l cheese popcorn transaction was done by card. The girls asked me to pay cash due to transaction error... Later i got msg of amt debited frm my card of the same amt... Girl said the amount will get refund automatically becoz transaction was failed. But here i inform u the amount is not refunded. So, i'm filing this complaint to so the helpful. I jst request you to refund the money. Thank you...
Complaint comments  Read comments Complaint category Food

Cinepolis India — refunding of my money.

 Kirtipandey on May 22, 2019
I booked two tickets for pikachu in cinepolis, p&m mall patna. My contact number is [protected]. The money has already been deducted from my paytm app. To transfer inb cinepolis india private l. On 14th may 2019. Order id -139789. This is the transaction details from my paytm app. I neither got any message nor any mail. Their customer support is not reachable. They ain't paying attention they are just ignoring by mailing we are looking into it.
Please look forward into it & help me to get my money back....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — not receiving a bill for the coffee

 Jugal Kapadiya on May 20, 2019
Went to buy a cappuccino around 6pm today & paid in cash ₹150 and the guy returned ₹10 back. It was mentioned on the pos that if you don’t get bill your order is free. The individual made the coffee and handed me over. I then informed that i have not received the bill and told him that i am now eligible to get it for free. The guy started arguing and started giving excuses. He then printed the bill and tried to hand it over to which i denied. My only point here is if you are not able follow on the things you commit to people and don’t follow it, why would you make false commitments at first...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — john wick chapter 3 not available in cinepolis hubli

 Atom Designs on May 17, 2019
No part of john wick series is being made available in hubli cinepolis, this time it's john wick 3, we were desperately waiting for this movie and there is no movie available to book in hubli cinepolis, i mean what the hell. Wait for this movie for complete 1-2 years and damn there is no availability of the movie in your city, make john wick available in hubli cinepolis please....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — misbehavior by cinema staff (manager) [Resolved]

 keyurmodi2010 on May 12, 2019
I had book a ticket from cinepolis app. It have feature of mticket so, you do not need to go to collect ticket instead of that you can show ticket for your phone.

When i was arrived at cinema i showed my mticket. Somehow it was not able to scan and watchman asked me to collect ticket from counter. I asked at the counter that why i need to collect ticket i have mticket on my mobile. That leady told me to tell the manager about this.

Manager came there and started telling me that you need to collect the ticket first then you can scan your mticket to get entry. He was...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — debit card charged but tickets not booked [Resolved]

 amrit goel on May 11, 2019
My debit card charged but tickets were not booked, no confirmation was sent to mobile or email. please resolve the issue at the earliest . refund the amount back to my debit card. please help to rectify this issue as soon as possible so that i can book tickets again.many people seem to be having this issue please help me and refund the amount. very disappointed in you guys.i booked the tickets on 11 may night .no details were provided to me but card was charged...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — refund not given through show was cancelled long before the ticket was booked

 shoejata on May 9, 2019
I have sent this complaint on 5th may but nobody bothered to contact me nor has the issue got resolved.

I had booked 2 tickets for a movie – vinci da show time 05:05 pm on friday 3rd may 2019 at cinepolis: acropolis mall, kolkata (Audi 2).

The tickets were booked at 2:32 pm on 3rd may 2019.

Ticket amount – rs 380/- quantity -2 tickets.

Internet handling fees-51.92

Booking fees 44.00

Gst 7.92

Confirmation#2186230

Booking id wbe8fn7

That day as per the instruction...
Complaint comments  Read comments Complaint category Cinema

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