Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 63%
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672
COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

Customer Care Phone Numbers and Contacts

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Phone:
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515
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348

Additional info
Customer satisfaction rating
63%
Complaints
672
Pending
0
Resolved
418
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Cinepolis India related photos (162)

Cinepolis India Complaints & Reviews

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Cinepolis India — cctv camera inside theatre/audi in lucknow

 advhcrrs on Mar 24, 2019
Dear sir / madam, when i was watching movie there was continuous blink of light from a camera like device, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the lights were and do u have cameras installed inside the cinema hall so please let me your views this things should be openly known to the peoples...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — forcing customers to buy combo with the tickets

 Rakshay Goyal on Mar 22, 2019
The price of ticket was ₹110 for a 8:50 show, and i tried to buy two tickets for ₹220, but the guy on ticket counter kept adding a ₹100 combo with each ticket and said it was mandatory to get the combo. He said the ticket will cost you 220 (110+100) with or without it, even when there was no reference to such compulsions anywhere on bookmyshow. The incident took place in city mall, kota....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — problem in redemption of cinepolis points

 Rahul Krishnawat on Mar 13, 2019
I tried to redeem my cinepolis points on official website as well as on cinepolis app but failed to do so.
The app is showing that no valid points are there in my account while i have received a msg informing that i have 204 points in my account and cinepolis club is also showing the same
I tried to find out any customer care number but could not find it.
No customer support is available.
Very disappointing thing as i am regular customer of cinepolis.
Pathetic experience in this context.
Hope this platform resolve my problem.
Contact no. [protected]...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — redemption of payback points

 Rajesh Khandel on Mar 12, 2019
I have received message from cinepolis that i have 232 existing balance to redeem 232 rs. And 100 bonus points to redeem 100 rs. But when i tried book my show is redeeming 6 rs. Please clarify. Your messages are very clear but points are not redeemable 100%, which is wrong in whole. I dont why you send such message when you cannot provide benefit. Resolve this on immediate basis....
Complaint comments  Read comments Complaint category Movie Rentals

Cinepolis India — in complete service and unethical behaviour by you employee

 Shashank Jajodia on Mar 10, 2019
Sir i am shashank jajodia residing in hyderabad i had visited cinepolis sudha talkies in old city lal darwaza. During the start of movie badla in audi 3 4:15 pm show on 10/3/19 i ordered a cheese toast combo which comprises 1 cheese toast and 2 cool drinks and while placing the order i particularly told them to get the cool drink along with the toast but they served me only toast and not the drink..in the interval i told one of the service woman that i have ordered for the combo which i was not served propely. I told her to enquire with the delivery boy and check what mistake happend.. She told...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — utter bulls*t and disappointing service

 vishal karangutkar on Mar 9, 2019
This has been my worst experience in any movie. I booked a ticket 4 days prior paying all the necessary fee for captain marvel in your so called 4dx screen. And guess what, the saturday morning show cancelled due to technical issues. Shut the screens if they don't work. Totally disappointed! I would never visit cinepolis and would never let any of my known people to visit there. Address of this theatre: viviana mall thane. I have heard people saying that this happens frequently there. Take a look at this and if possible shut their screens 😠😠😠...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — not credited points for booking

 adsel on Mar 8, 2019
Saw manikarnika-rani laxmibai on 30th feb & gully boy on6th march at cinepolis high street at thane. Still not received points message or mail.
Earlier points used to get credited before you leave booking window. Down side booking windows at high street were closed at 7.40p. M. Attendent said points would credit in 24 hours. On [protected]. Nothing happene till now....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — I am complaining about the offers

 padmeshbhargava on Mar 7, 2019
Dear sir,
Greetings of the day,
Today i have booked 3 tickets of a movie named as "sonchiriya (Hindi-a)" in your cinepolis db city mall, bhopal, m. P. There are several offers for club cinepolis members but i have not got any offer related club cinepolis membership. I also said to your employee on the booking stall and he replied "i have registered your mobile number, you will get an sms very soon. Unfortunately, i have not got any benefits i. E. Points or cash back till yet. I think cinepolis have to solve this kind of irresponsibility for his staff.
Details of tickets are:
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — ticket cancelation

 soumyanath2007 on Mar 6, 2019
The loyalty points sms came and advised to book tickets to get a discount of the points accumulated. Whenever i try to book the ticket, it says something like "you do not have enough points, please use another number which has sufficient points". So today i was checking the same, and the ticket got booked without any confirmation screen. Suddenly if your system works, i am now having a ticket for a movie i dont want to see. Kindly cancel my ticket. My confirmation number is wpcg3z6...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — lost my gold ring during movie luka chupi

 VinaySawant2007 on Mar 5, 2019
Please check with your viviana mall all cenipolise staff for ring. I lost my gold ring during movie on 5th mar 19 in viviana mall audi 2 4.25pm show. I ask your all staff but not get proper reply. They come with me but what about house keeping staff why they not came if they clear everything frm area then how they not got my ring. Please do with your end for the same.
Vinay sawant
Cont no. [protected]...
Complaint comments  Read comments Complaint category Other

Cinepolis India — I lost my wallet in dlf cinepolis saket

 heenaverma16 on Mar 4, 2019
I lost my wallet in audi 4 (G8 to g13) seat number. It was black in colour with two debit cards and one sodexo meal card. I had my husband's pan card in there and 2500 approx cash. Its small black colour wallet. While intermission i was just moving around and went on recliner section as well. I am trying to reach out to cinepolis via contact number [protected], but noone is picking the phone. We gave ticket to vallet parking guys and missed to collect ticket from them, this we don't have ticket number available.
Below are the show details:
Movie: total dhamaal
Date: 3rd march'19
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — refund of failed transaction utr 904756979440 [Resolved]

 ratnasheel7 on Mar 2, 2019
I transferred rs 1180 via phonepay at 2:33 pm on 16 feb 2019 for which no ticket was generated. Kindly refund my money.

Utr : upi/dr/[protected]/ccavenues/icic/[email protected]/paym

Phone pay transaction id - p1902161433072443081474

Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to phonepay which stated that the utr number cannot be generated without the money having been successfully transferred and that the merchant's bank had confirmed having received the payment but cinepolis keeps...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — deny for giving another empty pepsi glass

 [email protected] on Feb 25, 2019
I purchased 4movi tickets of total dhamal with pepsi combo and larger popcorn when i ask for one empty peps paper glass they deny for giving me one empty glass i think you don't need the customer thear is no customer value theair is important off countable glass but no importance of customers very bad service i paid for combo 530 rupee but you deny only one empty pepsi glass bad experience...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — cctv inside theatre

 Tushar Dongare on Feb 23, 2019
Dear sir / madam, when i was watching movie there was continuous light beam and red dots light falling on my face, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the red dsts were and do u have cameras installed inside the cinema hall so please let me your views this things should be openly known to the peoples...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — not provided seats I want and misbehaved

 Yash Tarwadi on Feb 22, 2019
I went to box office of the cinepolis, chose the row and confirmed 8 tickets than the employe over there declined upfrontly and in very bad manner than i called the manager another guy claimed that he is manager and told the booking can not be done. I keep asking why? They keep forcing me to settle and behave in very rude manner. Please take prompt action. They want to sell the 2 tickets at lost of 8 tickets. Very ruthless staff...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — paytm payment fraud for tickets

 Akriti baghel on Feb 22, 2019
15 February 2019 I have booked 2 tickets from cinepolis bhopal at 5:35 pm but my booking was not confirmed and Rs 300 had been deducted from my account. After 5 min I have done another booking and the booking got successful and Rs 280 deducted from my account. I asked my bank about the deduction of money but they said that the transaction was successful. Can you please tell what has happened . Would I be getting my money back or not? ?...
Complaint comments  Read comments Complaint category Credit Cards

Cinepolis India — refund of money on transaction error

 Ganzps on Feb 19, 2019
I tried to book tickets on cinepolis website for the movie 2.0 on 6 th decemeber-2018. The amount got debitted on my credit card but no ticket was issued. This happened twice. I contacted the theater @ coimbatore and they told that they have server issues and the refund will happen in three working days. i got refund 0f one transaction of rs 2111.60 after regitering a complaint.but the other transaction of rs 1480 is still not refunded even after several reminders.

Transaction amount-rs1480
Autenciation code-008676

Transaction amount-rs 2111.60
Autenciation...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — bad drinks & curtailed cinema effects

 singh_shekhar17 on Feb 18, 2019
Watched mary poppins (Twice) few days back & alita today and on all the occasions the drinks were tastless & quite less fizz. On complaining over counter the guys try to fool & push the idea that that’s the way drinks are (This is nonsense).

Secondly, the effects have been reduced - so if customer is ignorant what to expect then these guys will not give proper effects unless you escalate it. I did it about the seats not having any rotary effects plus the bubbles (Part of may poppins movie) were minimal. I had to literally scold them then rotary movements were there & bubbles were...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — amount not refunded to my account [Resolved]

 sai charan peddi on Feb 7, 2019
Hello sir
I used my paytm to pay amount at box-office at hyderabad, manjeera mall, cenipolice.
At the time of payment my amount is debited from my account but transaction at cenipolice has failed. The person at the counter told that amount will be refunded. But amount not yet refunded. If you want details about transaction you can find in the attachment. Please resolve my issue as soon as possible
Thank you....
Complaint comments  Read comments Complaint category Other

Cinepolis India — not able to download m-ticket [Resolved]

 Lovely Upadhyay on Feb 2, 2019
I booked 3 tickets.. Everything got well payment was done, i received message to and confirmation mail too but i am not able to download m - ticket.
I am trying to open the link from message but it is showing only blue screen. Nothing else

Help me out soon.. Tell what can be done next.
This is the second time bad experience with cinepolis website......
Complaint comments  Read comments [2]Complaint category Cinema

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