Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 62%
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644
COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
62%
Complaints
644
Pending
0
Resolved
395
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Cinepolis India related photos (157)

Cinepolis India Complaints & Reviews

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Cinepolis India — movie cancellation

 Aakanksha_bhatt008 on Jan 17, 2019
Hello,
This is in reference to a booking in Cinepolis (andheri West) for a 2:45 show of Second Act on 17th January 2019
I am a regular customer of cinepolis and this is the second time your theatre has cancelled a show so late. This kind of service is pathetic. I used a book my show coupon to book the ticket as well and now it is invalid. So I either want a ticket to a show for another movie of my choice. Or some coupon to watch some other movie. If not I will make sure I write about this on all social media platforms, and I will ask my friends to the same

Aakanksha...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — cinepolis points are redeemed but ticket not booked.

 Prakhar1231997 on Jan 12, 2019
My cinepolis points are redeemed in transaction but ticket not booked so please return my balance point of Rs.75 because transaction failed.
Please credit my points back to my number or my bookmyshow wallet.
Please return my Cinepolis points of Rs.75 return to my account because I didn't make successful transaction.
Please make it clear as soon as possible....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — refund for uri film in lake mall cinepolis

 Soham Chatterjee on Jan 12, 2019
I booked a ticket for cinépolis lakemall for uri film at 6-20 on 12th jan. While i was making the payment my account got debited with 440 rupees but i didnot get the ticket. I want a refund for the amount debited from my account. I have attached the receipt for the payment made. Please look into the matter and take suitable steps to refund my money back to my account
Thanks
Soham chatterjee...
Complaint comments  Read comments [2]Complaint category Banks

Cinepolis India — power went off in the middle of movie for 10 minutes

 Latisha Ji on Jan 8, 2019
Dear cinepolis,

I had a very bad experience in watching movie at cinepolis this time;i m a member of club cinepolis but on 6th jan 2019 in jaipur ;world trade park screen -2 9:40pm show simmba movie;the power went off 10 minutes & after that all your cinepolis staff like a local movie theatre they were just forwarding & rewinding it become so suffocating ;i would request you to refund my money for giving such a bad experience. The total refund value is 870/-.

Ticket no:422060

My ticket is attached for reference.

Regards,

Latisha...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — related to misbehaviour

 yashsharma81555@gmail.com on Jan 8, 2019
I come from around 10km to see movie... At 10:15am in morning... I come to the window and ask person at counter to give me the ticket... The ticket price is 80 rupees i don't have change so i give him 500 rupee note he tells me i don't have change then i told him to give me change after the movie but he tells me i don't give... I told him there is a manager in cinema hall but he told me no there is no one... The name of the person is vivek morathi...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis — ticket booking failed twice but money deducted

 vishwaspaiv on Jan 6, 2019
Hi i have tried booking tickets from cinepolis website and unfortunately the booking has failed twice. However, money got deducted from my net banking.

Kindly advise as to when it will be refunded.

I have attached transactions in the screenshot.

This was my first experience booking in cinepolis india online. Hopefully this will be the last time....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — request for refund

 Shuvadeep Dasgupta on Jan 3, 2019
Dear sir/madam,
This is to inform you that i bought one movie ticket for "sui dhaaga" from your lake mall, kolkata centre on 28th september, 2018. I paid the ticket price via phonepe but somehow they didn't receive the payment even though my phonepe transaction was successfully completed so i paid the price again by cash. I was told that my money would be refunded in 3 working days. More than three months have passed after this incident but i have not yet received any refund in my account. I also lodged several complaints on your website but no action was taken.
I, therefore, request...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount not refunded

 Amareswar123 on Dec 28, 2018
I am amareswar sahoo, want to booked a movie ticket at cinepolis bhubaneswar. I tried to book the ticket online and payment mode was through ph pay. My first transaction id was p1812231554013151646936 which was hanged and ticket was also not confirmed. So i tried once more the transaction id was p1812231554351094753380 it was successful but the ticket was not generated.in both the case my amount was of 670/-was debited from my account. I have raised a complain to ph pay customer care they informed me the transaction was successful from their end. So i went to cinepolis and the counter person informed...
Complaint comments  Read comments Complaint category Banks

Cinepolis India — not allowing outside food into theatre

 Srilekha Arun on Dec 26, 2018
Today we were prohibited from carrying 1 packet of biscuits and home made popcorn into the theatre for the 4 pm show at Cinepolis Viviana Mall Thane. As per the new court ruling w. E. F Aug 2018 multiplexes cannot stop consumers from carrying outside food while watching movie to avoid over priced food sold at the counters. This is gross contempt of law and fleecing the public by forcing them to buy overpriced products sold by the theatres....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — non refund of amount for tickets not issued against payment

 Ganzps on Dec 25, 2018
I tried to book tickets on cinepolis website for the movie 2.0 on 6 th decemeber-2018. The amount got debitted on my credit card but no ticket was issued. This happened twice. I contacted the theater @ coimbatore and they told that they have server issues and the refund will happen in three working days. But till date the refund is not done

Transaction amount-rs1480
Autenciation code-008676

Transaction amount-rs 2111.60
Autenciation code-063739

Thanks

Ganesh...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — cinepolis saket, new delhi

 Himanshi Khinchi on Dec 20, 2018
Today on 20th december, i with my two kids went for the movie spiderman-into the spider verse, the 3:30 pm show. I got little late in the traffic, bought three tickets for the executive class, and i asked the clerk, if i lost a considerable amount of movie, she said the movie started on time. Then your staff guided me to the movie hall. The movie ran for another half hour and it ended.
Clearly there is a miscommunication somewhere, but it's not from my side, i am sure. Either the show timings were different, in that case your clerk should have told me that i had lost more than an hour if...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — transaction failed money not refunded [Resolved]

 chaitanya mvvk on Dec 18, 2018
I tried to book robo 2.0 movie in cinepolis website for cinepolis kukatpally hyderabad. 700 rs has been deducted from my paytm account but no confirmation in email or on phone number and transaction stopped with blank page. I have contacted both cinepolis and paytm but no use.
Cinepolis registered compliant:

Feedback 27/11/2018, issue=11354
Mobile: [protected]
Mail: chaitu. Mvvk@gmail.com

Paytm registered compliant:
Ticket number is 97979359

Cinepolis not responded after initial automatic ticket creation, paytm responded that...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money deducted but no tickets issued, no refund received [Resolved]

 Icons Engineering on Dec 11, 2018
I have booked the tickets for cinepolis viviana mall thane for the show 09.12.18, 7:30pm, mumbai pune mumbai-3, 4 tickets

Money got deducted from credit card but i did not receive the tickets on mobile or on email.
There is no customer care number to contact cinepolis. And email on cinecare@cinepolis.com is bounced back.

What the hell kind of business is cinepolis carrying out? Looting the money from customers? I see so many similar complaints but no reply from cinepolis.

Is it kind of scam?

Dj...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — transaction failed amount not refunded

 gangisetty on Dec 10, 2018
Hi
I have tried booking for taxiwala movie on 21st nov 2018 1pm show (Cinepolis royal meenakshi mall bengaluru), select the paytm payment mode, money debited from paytm but ticket not confirmed. Paytm details are given below.

Paid for order cinepolis india private l order #115675 transaction id [protected][protected]:25:48 am

When i equired in the theater they said the money will come back in original payment mode in 3 days, but almost 3 weeks amount of rs 930/- not credited to my paytm wallet/account.

Created issue in cinepolis website also...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — reversal of payment [Resolved]

 kiranrajgopal49 on Dec 4, 2018
I tried booking tickets on nov 18th 2018 @ 11 am, through cinepolis website, i chose paytm as the gateway and it successfully completed the transaction, however the ticket details never came up and got a message saying "unsuccessful", for which i first contacted the paytm support, they informed the transaction was successfully travsferred to cinepolis india and i have the screenshot of the same.

I then tried searching online for cinepolis helpline number, cant believe there is no csr care for cinepolis india!! A firm of this magnitude with no customer care im baffled! So somehow tried...
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — amount deducted but ticket not yet received [Resolved]

 rajatrichy06 on Dec 1, 2018
Dear sir
I have attached the transaction reference which i received from cinepolis and sbi online banking for booked 05 tickets of the movie of 2.0 tamil on today 01.12.18 at 1915hrs.. Kindly please send the tickets as soon as possible for further proceedings.. Thanks in advance..

Thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 1475.0 from a/c ending 0469 on 01-dec-18 at 08:25 is igaewgzsk1....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount got deducted but tickets have not been booked [Resolved]

 Pradeep Martin on Nov 30, 2018
Hello
This is pradeep martin i have booked my tickets in orion east in bangalore.. During my booking of tickets the amount has been deducted but not the tickets. I have not got any confirmation msg or e mail from cinipolis, kindly transfer or return my money as soon as possible. Even the contact number which i have been trying is not working.. Kindly response to the issue...
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — cinepolis world trade park malviya nagar jaipur [Resolved]

 Shilpi Bhatia on Nov 22, 2018
So went to cinepolis for a movie show at 8.10 pm 21st nov 2018
Me and my husband dont go to the movies often so were looking forward to it followed by a nice dinner
The movie was indeed good but the theatre was not!! We had booked the vip seats l9 & l 10. The whole movie went by with an horrific stench of dead rats! A few people complained but excpet for searching the dead rat while we were watching the movie no other measures were taken!! It was a terrible experience and service and no value for money!
We were so fulll of the smell that we had to skip dinner! I can still smell...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — parking charges [Resolved]

 Mithun Dolui on Nov 25, 2018
Cinepolis sudha ... is charging for parking space and giving parking slip written as refundable when after movie u go to concern person regarding refund they give excuses like owner not there and doesnt refund money so please kindly check the matter.i would like to appeal the concern of cinepolis sudha to check the above parking process in their premises....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — transaction failed, but amount deducted [Resolved]

 arvindjalan on Nov 12, 2018
Dear Cinepolis team

I have tried booking tickets from your app on the mobile and the transaction was failed. But the amount was deducted from my credit card. The next time I tried booking with my debit card, but the same thing happened.

On both the occassions, the amount was deducted, but transactions were failed. Please find the undermentioned details and kindly refund the amount at your earliest

Movie: thugs of hindostan
Show Timing: 08.25 pm
Place: Guwahati
Date: 12/11/18
Amount : 1260.00 + 1260.00 = 2520.00

Name:...
Complaint comments  Read comments [2]Complaint category Cinema

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