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Cinepolis India Complaints & Reviews

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2.7
Updated: Sep 25, 2025
Complaints 1297
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660
Unresolved
637
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Cinepolis India reviews & complaints(1297)

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S
Saishankary
from Hyderabad, Telangana
Sep 25, 2025
Sep 25, 2025
This thread was updated on Sep 25, 2025
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Payment successful ticket not issued

Address: Cinepolis lulu mall manjeera Hyderabad telangana
Website: Cinepolis

Am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis India verified aafari eb page on 25 sep, 2025 . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Below are the details of the transaction:

Date and Time of the transaction:[protected], 15:25:34
Amount...
+2 photos
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Lbharat
from Vijayawada, Andhra Pradesh
Jul 29, 2025
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Amount deducted but confirmation message not received

Address: Vijayawada

Ticker amount deducted but confirmation message not received movie name - mahavatar narshima timing -8 pm location pvp cinepolis...
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S
Simon Sunny
Jul 29, 2025
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My movie ticket for Fantastic 4, IMAX 3d for western Aundh at 10.15am has not been booked although the money has been deducted from my account. Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order Date 29 Jul 2025, 15:17 PM
Cinepolis India customer support has been notified about the posted complaint.
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    L
    Littii
    Jul 27, 2025
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    Movie ticket not issued

    Amount deducted but my movie ticket is not booked it got cancelled after the payment was made please refund my money

    My ticket booking reference number[protected]...
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    A
    avikbose
    from Kolkata, West Bengal
    Jul 12, 2025
    Jul 13, 2025
    This thread was updated on Jul 13, 2025
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    Refund not Issued

    This is pathetic every time customers are facing issues with their online application and website for ticket booking.Amount deducted for failed transactions but didn't receive any refund of Rs 339.28
    Order # cinepolis[protected]
    CCAvenue Reference #[protected]
    Order Date 12 Jul 2025, 09:50 AM
    Rs 339.28 deducted but refund not issued ....
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    F
    Firs7f8mfi
    Jul 9, 2025
    Jul 10, 2025
    This thread was updated on Jul 10, 2025
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    Refund delay for cancellation due to content issues at cinema

    I'm writing after waiting for 5 days for my refund.

    I booked 2 tickets for F1 THE MOVIE (ENGLISH) but as soon as I reached the theatre I was told by the theatre staff that the screening has been cancelled to due a content error and my refund would be auto-processed. Ive been checking but still there's no refund credited. This is highly unprofessional and rude.
    We had to travel for more than 40Km's and...
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    N
    Nisch001
    from New Delhi, Delhi
    Jun 19, 2025
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    Voucher blocked

    I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code...
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    P
    Preeyanshu
    Jun 9, 2025
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    Amount Deducted but tickets showed failure

    I booked 2 tickets through Cinepolis App. The amount was deducted through upi but the tickets showed failure. When talked to the branch manager about this, he casually said to just email and he can't do anything about it. So i emailed them. It's been almost a week and I have still not received my money back.
    Details:
    Cinepolis Pacific Mall, NSP, Delhi
    Cc avenue reference #[protected]
    Order# Cinepolis[protected]br...
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    A
    avikbose
    from Kolkata, West Bengal
    May 29, 2025
    Jul 12, 2025
    This thread was updated on Jul 12, 2025
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    Failed transactions amount not received

    Most Pathetic Media company in India.

    I had 2 failed transactions, I haven't received refund from them.

    I've tried to contact with them via call support and email support nobody even bound to reply over that and nobody had attained any calls .

    Details of failed transactions as below -

    Order # cinepolis[protected]
    CCAvenue Reference #[protected]
    Order...
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    Z
    Zill
    from Navi Mumbai, Maharashtra
    May 2, 2025
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    Ticket Details Not Received - Guest Booking

    I made ticket booking through the Cinepolis mobile application for the 6:00 PM show of "Until Dawn - 2D 4DX" at Cinepolis Nexus Seawoods on May 3rd, 2025.

    As mentioned in my previous email, I booked this ticket as a guest user and the booking appeared successful. I have not yet received any confirmation email or SMS with the ticket details.

    The specific seat booked was B6. During the booking process, I provided...
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    S
    sourav239
    from Bengaluru, Karnataka
    Apr 26, 2025
    Apr 26, 2025
    This thread was updated on Apr 26, 2025
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    need refund: money got debited two times but tickets not booked

    1. Dear UPI user A/C X1780 debited by 1412.4 on date 26Apr25 trf to Cinepolis India Refno[protected].

    I tried booking tickets for Kesari 2- Cinepolis Bengaluru. As per bank, the money got debited from my account and got credited into the Cinepolis account. However, I got an e-mail from Cinepolis that the tickets cannot be booked as the payment failed. I need full refund. (Reference Number:[protected]

    2....
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    S
    siddharthnive
    Feb 24, 2025
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    Address: Chennai

    I booked a ticket at Cinepolis - BSR Chennai in Cinepolis Website for[protected], 04:05 PM Dragon movie and amount of Rs.986.35 for 5 tickets has been charged through UPI transaction but the ticket was not booking, it was failed. I didn't receive refund of the money for the failed transaction. Please resolve this issue.
    Cinepolis India customer support has been notified about the posted complaint.
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      G
      giriesh123
      from Hyderabad, Telangana
      Feb 7, 2025
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      Tickets not issued after payment

      I booked a ticket for a movie today through the website and the ticket wasn't issued after the payment was done. Please look into it...
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      R
      roradel
      from Bengaluru, Karnataka
      Dec 29, 2024
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      payment made but ticket not loading

      Address: Bengaluru

      On 5th October, I booked 2 tickets for the movie ARM through the cinepolis website. However, I did receive the tickets and the page got stuck on some error. Money was debited from my account.

      On contacting cinepolis via email, I was repeatedly told that "an update will be shared with you at the earliest". It is now December, after 7 emails back and forth, the support team has ghosted me....
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      Q
      qur786
      from Chaibasa, Jharkhand
      Dec 3, 2024
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      Cinepolis India money deducted from account ticket not booked

      I had tried to book a ticket for Pushpa 2 the rule in 3rd December 2024, in Cinépolis Orion East Mall Bangalore, Bansalwadi, Bengaluru, India.

      I paid 406.80 INR, my money got deducted but my ticket is not confirmed.

      Can you please refund my mony back. Here are the details of the transactions:

      Date of Transaction: December 3rd, 2024
      Amount: 406.80 INR
      Movie Name: Pushpa 2 - The...
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      M
      Manav Dileep
      Oct 28, 2024
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      Amount debited but tickets not issued

      I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
      The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
      Order no[protected],[protected],[protected]

      Kindly look into the matter and ensure that...
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      S
      Sumit santhalia
      Aug 24, 2024
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      Address: Laxmi nagar, new delhi

      Respected sir/ma'am
      I Ravi Kumar, contact no.- [protected], tried to book 2 tickets for "KALKI 2989 AD" through the Cinepolis app on the night of 2nd of August but the money amounting to a sum of rupees 462 was deducted and the tickets were never booked. Later the next day we had to make the payment again to watch the movie at the theater (Cinepolis, V3S mall laxminagar, Delhi) and the manager had assured us to get the refund in a few days but now nearly 3 weeks have passed and i haven't received it yet, hence i request you to please look into the matter as soon as possible and resolve the issue.The upi ref no.of the transaction was[protected].
      Cinepolis India customer support has been notified about the posted complaint.
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        P
        Piyushpgvm
        from Delhi, Delhi
        Aug 21, 2024
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        Address: Cinepolis Nsp Delhi

        Visited cinepolis nsp on 21 Aug 2024
        The sent me to 4 different counters for just a glass of water
        When i asked the manager he denied me for it
        Finally when i urged him he agreed to provide for the same
        I have full video of same

        Is it right and lawfull to behave and act in such a manner by this cinema hall chain
        CINEPOLIS NSP DELHI
        Cinepolis India customer support has been notified about the posted complaint.
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          K
          Kanishka2111
          Aug 1, 2024
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          Watched Deadpool vs Wolverine (English) on 29 July 2024 at Cinepolis, Aashima Mall, Bhopal, Madhya Pradesh only to have the subtitles stuck halfway through the movie.
          Cinepolis India customer support has been notified about the posted complaint.
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            R
            rohitrogue13
            Jul 27, 2024
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            Cctv Cameras inside auditoriums( cinepolis dlf avenue saket)

            Address: CINEOPOLIS DLF AVENUE SAKET

            I recently visited Cineopolis DLF AVENUE SAKET Delhi and I have heard that there are CCTV CAMERAS installed inside AUDITORIUMS as well. I also noticed some flickering red lights when I was there. Is it true? Why aren’t the moviegoers informed beforehand about the same?...
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