Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 46%
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COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
46%
Complaints
487
Pending
24
Resolved
216
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Cinepolis India Complaints & Reviews

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Cinepolis India — tickets not confirmed but amount debited

 DHARMAVEER M on May 25, 2018
Cinepolis branch: royal meenakshi mall, bengaluru

Name: dharmaveer m

Email: dharmaveerm93@gmail.com

Phone: +91 [protected]

Movie: nadigaiyar thilagam

Show date & time: 27 may 2018, sunday, 01:05 pm

Ticket price: inr 285/-

Mode of booking: www.Cinepolisindia.Com

Mode of payment: citibank debit card - 25/05/2018 - purchase subject: onus 25may0813 card no.: 5081xxx1xxxx5600 25may avenues ind pvt lt ref:[protected] ref no :- 25may0813

Issue: my account got debited for...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount deducted from my credit card, did not refund

 @k@sh on May 22, 2018
Hi team,

I was trying to book movie ticket of "102 not out" on 05/05/2018 from my standard chartered card and transaction got declined. When i checked the transactions of my card, an amount of rs220 is showing deducted and didn't refund to bank as of yet. I contacted to bank and they said to lodge a complaint.
Transaction id is - [protected]

Please help in refund the amount into the card....
Complaint comments  Read comments Complaint category Credit Cards

Cinepolis India — no air conditioning in the movie theater

 Abhaydev Singh on May 20, 2018
Me and my wife went to see the 2.25 pm show for raazi in cinepolis amritsar in celebration mall. We saw the movie in hall 3 on seat numbers s 12 and s 13. We had a terrible experience as there was no air conditioning in our hall and everybody in the theatre was sweating profusely. And when we came out of the theatre in the intermission, we got to know that everyone in the other halls had the similar experience. Worst movie watching experience ever. And to top that, the staff was very rude and ignorant of the whole situation. My email id is dr. Singh. Abhay@gmail.com...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — ticket not issued after online payment

 Anilganna on May 20, 2018
Withdrawal660.00
Cheque/ref no.[protected]
Narration[protected]/ccacinepolisindiacom

On may 19 i gannamani anil kumar paid for 4 tickets for 10am show for may 20 th at mantra mall cinepolis, ticket is not issued nor i got any confirmation. I checked with theatre, they also could not pull the transaction, my email is gannamani_anil@hotmail.com, please do not try to provide online services if you cannot close transactions properly....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — payment not credited

 pratyushmohan on May 19, 2018
Date of booking : 12-may-2018
Cinema : cinepolis
Center: ahmedabad one
Movie : avengers
Show timing : 09:50 pm
Name : pratyush mohan

I booked two tickets via cinepolis app on 12-may-2018.
Money was deducted fro my account but tickets were not generated.
I have registered complaint on their website three times. I get an acknowledgement every time but the money hasn't been credited to my account. Also there hasn't been any follow up from their side.

Pratyush mohan...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money deducted, ticket not issued

 Depek Sagar on May 18, 2018
This is depek sagar from coimbatore. I booked 2 tickets for deadpool 2 through cinepolis app with my debit card for 2 tickets for screening on 19.05.18 10.30 pm show. Booking was done on 18.05.18.

Money was deducted from my debit card/ account shows cinepolis pos but i dint receive any tickets by mail or message or see those in app.

Kindly do the needful for my refund...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — refund my money which is not return by your company since 13 days

 amarmehta21@gmail.com on May 16, 2018
Dear

I had done a particular transaction through cinepolies website for buying tickets on 3rd may 2018 at 8.30 pm but as the amount has been deducted from my acnt but i was not able to get tickets after reaching to cinepolies patna they said that the amount will refund back with in 7 days and its now 16th may and i did not get my amount yet in my acnt. At the time of booking they had raise some igadllmdx3 please help me by solving my problm...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — complain about staff rude behaviour and force to take big buckets of popcorn because they say small n med are not available

 maapriya on May 15, 2018
Hi i have visited cinepolis hall of guwahati assam located in the central mall on 12th of may 2018. When i approached the food counter for a small tub of popcorn and cold drinks, the staff simply said that i can only have the large size, despite of having small tubs which were visible in the counter. When i enquired that why after having the small tubs available he is denying of having any he just sternly gave a look n said no u have to take the large size only. So my question is, is this the new way of robbing the customer. I would like you to look into the matter because this is not tolerable...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Cinepolis India — refund request as show was cancelled

 Mridul Kumar saxena on May 17, 2018
Dear Team,

We went for watching movie in cinepolis. As their supervisor told me that show has been cancelled due to electricity problem. i ask for refund but supervisor said you amount refund only through online because you booked through online. Kindly refund my amount without delay as I booked my ticket cinepolis website.

Details are

City: Bhopal
Date : 13may2018
Show timing: 1:05PM
Movie Name : 102
Show location: DB Mall
Ticket no : wkg5zss

Regards
Mridul Saxena
91+[protected]...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — refund not imitated and no response for mails.

 Akshay Hampiholi on May 9, 2018
I the month of april i had booked 2 tickets for a movie show through cinepolis app. But do to some reason, the amount of rs 400 was deducted from my account but the movie ticket was not booked. So again i had to book the movie tickets. Later when i approached the theater and asked they told the refund would be initiated in 3 weeks. So now its been over a month and there is no sign of it. Could you please tell what's wrong...
Complaint comments  Read comments Complaint category Banks

Cinepolis India — double times tickets booking

 Bhavani Vishwaroju on May 8, 2018
For the first time we have booked mahanati movie tickets. Unfortunately we have booked double times. Can you please cancel one of those booking. It has been booked in manjeera mall hyderabad at 7pm. And we didn't got any confirmation tickets while booking. But money has been credited from my bank account. We booked 3 tickets for 450/- and it was not confirmed. Again we have tried to book. After some hours totally 900/- has been credited from my account. We have booked seat no. S a13, a14, a15 for the first time and then after b10, b11, b12. Can you please cancel one of them....
Complaint comments  Read comments Complaint category Credit Cards

Cinepolis India — ticket not booked using payment wallet

 Sudip Prakash on May 8, 2018
Hi team i had booked two tickets for the movie krishanarjuna yuddham seat no l11 l11 but it got failed andamount was deducted in wallet so again i booked the same seats with card
Mobile number [protected]
Payment reference [protected]
Email id sudip994@gmail.com
Papaytm reference86533
Paytm confirms a successful transfer

It was made on 15th of april more than week wait time for refund...
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — amt deducted twice

 Husnain Chechatwala on May 8, 2018
I was trying to book one movie ticket from cinepolis mobile with hdfc card
App but amount got debited and ticket not booked. It showed
Me some error occurred.

Very bad experience with cinepolis and your organisation is
Not even providing a confirmation or complaint number.

I again booked the same tickets using icici card and it got successfully done.

Cinepolis has also not provided any customer care number to which i can call and check the status of the transaction.

I have also made a complaint in their site contact...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money deducted but tickets not issued

 Trinath Mokkapati on May 7, 2018
I had made a booking yesterday i. E 6th may 2018 for today's show of avengers at meenakshi mall, bangalore for 4 of us. My money is deducted but haven't been issued the tickets. Worse there is no one to speak to. I am afraid i have to book again and seek the refund of the first ticket. Can cinepolis look into this asap?

Message from bank on booking:
Thank you for using stanchart card no xx6636 on 06/05/18 for inr 1204.00. To check emi eligibility on spends above inr5000, log on to m. Sc.com/in - t&c apply....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — regarding ticket price

 Leena Haloi on May 7, 2018
Hii this is dr leena from mangalore.. I am a regular customer of cinepolis city centre.. I want to mention an incident happened today 7th may.. I went to ticket counter to buy ticket and i was informed that only tickets with popcorn they sell there without popcorn they don’t sell.. I have to book online if i want only ticket.. I don’t know it’s a new rule u have made that i have to pay invariably for popcorn even if i don’t like popcorn and if i don’t want to pay for internet handling charge.. This is really disappointing.. I am a regular customer so i want to know what is the explanation...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — ticket not received but money deducted

 kaustubh Chandorkar on May 5, 2018
Hi,
Today i booked 7 movie tickets of 102 not out and made the payment. But i did not get the message of booked the tickets. Tickets booked for tomorrow afternoon show. It is showing 7 seats reserved when i try to go and check previous seats. Please look into this and let me know what is the issue. If it is booked then send me the details immediately.
Please do the needful asap.
-kaustubh...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — booked ticket payment made but not received ticket

 adventure123 on May 5, 2018
I booked 2 vip tickets in cinepolis theater bhandup west magnet mall for 10 00 am show of 6th may 2018.
Problem is i have booked the ticket and payment made is deducted from my bank account but i didnt recieve any itenary of booking.
Please help me with this concern as my amount 330 is deducted but no ticket received.

Exact time transaction made or payment made: 6 45 pm on 5th may 2018

Seat selected: 2 vip seat j2 & j12

Boi - rs 330 has been debited to your ac * from pos-cinepolis india priv on 05-05-18....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — did not receive my ticket

 satyam dubasi on May 5, 2018
I could not get tickets so far. Movie is naa peru surya naa illu india, show time 7.15pm on 5th may 2018 at cinepolis attapur hyderabad. Amount had been deducted by jio money wallet. But i did not get the confirmation message. I rereived below shown message from jio wallet.

You spent rs 450.00 at cinepolisindia.com on 03/05/2018 at 11:26 pm. The transaction id is[protected]....
Complaint comments  Read comments [2]Complaint category News & Media

Cinepolis India — refund and time waste

 Aditya 114 on May 3, 2018
30th april, 2018 avengers 10:15 am show in cinepolis bhandup got cancelled.
Firstly, we were not informed anything and everyone waited for 1 and a half hour inside audi 2.
Then i was promised the refund within 24 hours but it has been more than 3 days and i am yet to hear anything.
I have wasted enough time and money.
There is no number to contact.
I will formally file a complaint now....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — cinepolis - amount deducted.. but ticket booking failed

 H_PR on May 3, 2018
Hi team,

I tried booking on 2 tickets for rs 580/- on 21st april for movie “october” for the show on 22nd april in cinepolis bangalore via cinepolis app.
Amt is deducted but ticket booking failed. I have been sending emails about this and also posted in twitter to @indiacinepolis. So far i haven’t received any response from your side.
Mob - [protected]; e-mail - pr. Harsha@gmail.com
Pls let me know when will you refund?

Regards,
Harsha...
Complaint comments  Read comments Complaint category Cinema

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