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Cinepolis India Complaints & Reviews

www.cinepolisindia.com

2.7

Updated: Aug 3, 2026

Complaints 1318

Resolved

663

Unresolved

655

Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍

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Cinepolis India reviews & complaints(1318)

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Address: Cinepolis season mall pune

Dear Cinepolis Management,
I am writing to express my disappointment regarding the extremely poor management and lack of customer service at Cinepolis, Seasons Mall, Pune.
I travelled all the way from Akola to Pune specifically to watch the 8:00 AM 4DX show of Spider-Man. Unfortunately, when I reached the theatre, the experience was unacceptable.
The problems I faced were:
The BookMyShow app showed "Server Not...

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Address: Thoraipakkam, Chennai BSR Mall

On 30 July 2026, I visited a cinepolis BSR mall Thoraipakkam for a spider man movie at 3:55 pm show on audi 7.

I experienced that the staff of cinepolis on the food court are not properly addressing a customer who stands in line. More than 5 staff are chit chatting in the billing place and not addressing the customer. Incident happened on the same day at 05:21pm.

Incident on Food Court: 30 July 2026 @ 05:21 pmbr...

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We booked a cinipolis ticket for movie at 11.15 pm at Ramanthapur cinipolis. When my wife and other ladies went at restroom entire flow is stagnated with water and when they complained at ticket counter they said as it is last show the cleaning crew was not there . In such case why cinipolis screening the shows at late nights.
Very horrible experience at cinipolis...

+1 videos

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Address: Hyderabad

Website: Cinepolis india.com

Dear Cinepolis Team,

I am writing this email to express my disappointment regarding an unpleasant and humiliating experience I faced today at Cinepolis TNR Mall, Hyderabad during the 7:40 PM show of the Telugu film Veerabadrudu at Macro XE (Screen 7) with booking is : WTKG8RB

During the interval, I went to Coffee Tree to purchase snacks. Despite the heavy crowd and long waiting line, only one counter staff...

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Address: Fun Mall, Coimbatore, Coimbatore, Tamil Nadu

Dear Sir/Madam,

I am writing to formally raise a complaint regarding an unpleasant and humiliating experience at your theatre.

I had booked tickets for the movie Dhurandar for myself (25 years), my mother (55 years), and my younger brother (17 years and 11 months). After successfully scanning our tickets, we were stopped at the entrance and asked to present ID proof. While I understand age verification protocols,...

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Address: Cinepolis, Royal Meenakshi Mall, Bannerghatta Road, Bengaluru, Karnataka 560076, India

Dear Sir/Madam,

I am submitting this complaint regarding an incident that occurred on[protected] at Cinépolis India, Bangalore Meenakshi Mall, while booking movie tickets at the ticket counter.

After completing the payment, I was informed that providing my mobile number was mandatory in order to receive the ticket/bill. I clearly stated that my mobile number is personal and private information and that I did not...

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Address: Hubli

Dear Cinepolis Team,

I am writing to raise a complaint regarding a food order placed at your Cinepolis outlet.

As clearly mentioned at the food counter, “If the bill is not received, the order will be on us.” After placing my order and receiving the food, I did not receive the bill copy. I waited for around 10 minutes and then personally returned to the counter to remind the staff to provide me with the bill.br...

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Food prices are extremely high, especially for an area like Uppal (DSL Mall branch). On top of that, the quantity served is very low—barely half the box. The staff member told me she would serve the food at my seat, but even then, the portion provided was only half, despite charging the full price. Your prices are already high for the common customer, and serving such small portions makes it feel like customers are being taken for granted.I...

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Address: Cinepolis lulu mall manjeera Hyderabad telangana

Website: Cinepolis

Am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis India verified aafari eb page on 25 sep, 2025 . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Below are the details of the transaction:

Date and Time of the transaction:[protected], 15:25:34
Amount...

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Subject: Request for Missing Club Cinepolis Points – BookMyShow Booking

Mail Body:

Dear Cinepolis Team,

I am a registered member of Club Cinepolis with the following details:

Name: Snehil Wadhwa

Registered Mobile Number: [protected]

Registered Email ID: [protected]@gmail.com

I had booked movie tickets for Cinepolis ROHINI, NSP, Laxmi...

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Address: Vijayawada

Here's a mail to Cinepolis regarding your issue:

Subject: Missing Tickets for War 2 (Telugu) Booking

Dear Cinepolis Customer Support,

I'm writing to report an issue with my recent ticket booking on your website. On 13/08/25, I booked tickets for the Telugu movie "War 2" with seat numbers J-12 and J-13. The payment was successfully deducted, but I'm facing an issue where my tickets are not visible...

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Address: Vijayawada

Ticker amount deducted but confirmation message not received movie name - mahavatar narshima timing -8 pm location pvp cinepolis...

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Amount deducted but my movie ticket is not booked it got cancelled after the payment was made please refund my money

My ticket booking reference number[protected]...

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Address: 513/A 1st phase 2nd stage 13th cross

I booked for a movie on two different occasions on the same day and on both the cases the amount of 694.2/- was debited two times but the ticket was not reflected on the Cinepolis app neither a confirmation of the same was sent by the team.

Here are more details:

2:30 PM booking details:

Transaction (as shown in app - CRED Pay UPI): 441039a3-ddc9-4afc-bdbb-878f84e21700
OrderId: cinepolis[protected]br...

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This is pathetic every time customers are facing issues with their online application and website for ticket booking.Amount deducted for failed transactions but didn't receive any refund of Rs 339.28
Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order Date 12 Jul 2025, 09:50 AM
Rs 339.28 deducted but refund not issued ....

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I'm writing after waiting for 5 days for my refund.

I booked 2 tickets for F1 THE MOVIE (ENGLISH) but as soon as I reached the theatre I was told by the theatre staff that the screening has been cancelled to due a content error and my refund would be auto-processed. Ive been checking but still there's no refund credited. This is highly unprofessional and rude.
We had to travel for more than 40Km's and...

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Address: Cinepolis Lake Mall

Website: Cinepolis India

Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order Date 28 Jun 2025, 19:06 PM

Contact no: [protected]
Email id: [protected]@gmail.com

Yesterday I tried to book 2 tickets for the movie Maa from Cinepolis Lakemall by Cinepolis app by UPI.
But my money is debited from my account, but the ticket is not Booked.
What will I do now? Kindly refund my money....

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I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code...

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I booked 2 tickets through Cinepolis App. The amount was deducted through upi but the tickets showed failure. When talked to the branch manager about this, he casually said to just email and he can't do anything about it. So i emailed them. It's been almost a week and I have still not received my money back.
Details:
Cinepolis Pacific Mall, NSP, Delhi
Cc avenue reference #[protected]
Order# Cinepolis[protected]br...

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Most Pathetic Media company in India.

I had 2 failed transactions, I haven't received refund from them.

I've tried to contact with them via call support and email support nobody even bound to reply over that and nobody had attained any calls .

Details of failed transactions as below -

Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order...

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