Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 59%
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597
COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
59%
Complaints
597
Pending
0
Resolved
347
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Cinepolis India related photos (141)

Cinepolis India Complaints & Reviews

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Cinepolis India — popcorn and nachos/I am complaining about the food

 Suchita Varma on Oct 22, 2018
We had gone for a night show of sui-dhaaga yesterday 5th october 2018
Show timing : 10:30pm.in the interval we bought 4 nachos and 3 large
Cheese popcorn 2 large coke though not all in the same bill this was 3 bills.
To our surprise the nachos were soft not crisp at all, popcorn was a mix of
Caramel and plain that was also soft. Coke did not have fizz.
We thought maybe its the last show for the day so this is a bad service i
Went to the counter and told him that the popcorn is soft and not cheese but
A mix of caramel too which my kids would not eat....
Complaint comments  Read comments Complaint category Food

Cinepolis India — booking failed. money was deducted from my account. did not receive tickets

 shreya26shankar@gmail.com on Oct 19, 2018
I booked a show of 6.15 p. M at cinemastar on 19th oct 2018. I made the payment online via debit card. Amount of 410 was deducted from my account but i did not receive my m ticket. The web page keeps flashing that the site must be temporarily down. I need a refund for the same at the earliest. Kindly look into the matter and resolve it.
Thank you.
Waiting for a prompt response....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Cinepolis India — defective seats booking

 Arvind Siotia on Oct 18, 2018
Just went for the 12.45 pm show for movie "venom"at guwahati, assam. Purchased the executive seats n 2, 3 & 4.

Seat number n3 was jammed in an open state when we entered. On complaint 2 persons came but were unable to fix the same. Again 2 persons came and took a copy of the booking receipt from us.

No apology, no regret offered. Screwed our festive mood.

Why are bookings accepted for defective seats and that too in the premium seatings.

Demand suitable action, compensation and full refund of the 3 tickets of rs 300 each.

My...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — do not allow packed eatables from outside inside the theatre

 horrrible on Oct 9, 2018
Cinepolis in seasons mall, magarpatta, pune do not allow movie-goers to bring packed eatables inside the theatre even after the execution of the act.
I have experienced this multiple times and there has been no change in the way it works. On informing and warning about the act the attendant became adamant and laid rude in speech. It is extremely shameful when big brands like cinepolis do not abide by the rules and on top of it flaunt the flaws of disregard.
This is a concern and needs escalation on point as the attendents at the theatre also were arrogant on the same...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — food items

 Apitha N on Oct 7, 2018
Inhad visited cinepolis mangalore yesterday with my kid only for the kid to be horrified. The behaviour of the security people left him in dear. Since he is a boy of 10 years we don't give him outside food. It was 7 o clock show and he was hungry. I had carried fruits and biscuits. Which the security personnel pulled of mercilessly and verbally offended us. By the time we came out the kid was hungry and was suffering from hyper acidity. This merciless act of the cinepolis must be rectified and is punishable....
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — patron complaint not addressed for 8 months

 Lord Vader on Oct 6, 2018
I lodged a patron complaint about 8 months ago, still haven't got proper
Resolution on the matter. Refer to my email sent on contact@cinepolis.com. By
The name of lord vader.
I am cinepolis club member now and regular patron at your cinemas.
Please look into my matter and get back to me on mentioned phone number.
Thank you.
I've processed another solicitude on web please refer that as well.
I've tried every contact numbers i found on internet but no luck.
If mumbai/thane baesd authority not addressing my issue, then i have to escalate this...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — cinepolis points not added

 Jabra Fan on Oct 3, 2018
I watched a movie on 19th June but did not receive any Cinepolis points. I contacted the Support team but they have been reverting the same generic replies since past 4 months. Their customer care number does not work and they will always give the same replies over mail - We'll get back to you soon. And that's the end of that. I even contacted them on Facebook where again I was promised that this will be resolved at the earliest. But I guess they have a different definition of it as there has been no sort of development whatsoever in this case. I'm completely fed up with them and would never recommend...
Complaint comments  Read comments [1]Complaint category Internet Services

Cinepolis India — snacks are too costly than the tickets

 Reena.k on Oct 3, 2018
I bought 2tickets which cost around 330rs and the snacks i bought was popcorn and a coke which cost me around 440. When i asked about the same the agent carelessly replied we sell on the same rates. Why should we pay 240 for a popcorn and 180for coke? When asked about it the agent gave rude answers. This would the worst services i have ever received. Keeping the services issue aside i don't want to pay 440 rs for snacks which is a huge amount for the people who are from middle class.

Some people work hard to earn some money and for the entertainment they do watch movies if this is...
Complaint comments  Read comments Complaint category Movie Rentals

Cinepolis India — disallowing entry for online ticket

 Deepak Munka on Oct 2, 2018
I had been to watch stree 3:05pm show in jamshedpur cinepolis.
I had done online booking through book my show. Some how my internet net connection was not working i could not show the barcode for scanning at the entry gate. I had the booking i'd which i was showing at the ticket counter and requested them to allow entry. Their was a lady there who instead of supporting was laughing. After asking to the other ticket counter person who took me to a senior manager i was allowed entry after half an hour.
Really unhappy with such behaviour and support....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — fake commitment

 abhishek2182 on Sep 30, 2018
I booked 2 tickets today for Sui Dhaga and went to watch at 11:30. When I entered the premises, Before entering the Audi I explored my options of eatables. I saw a Friends combo of 2 cokes and 1 Pop corn, I asked the lady on the counter, if in this combo, pop corn is flavored or not, she said I've 3 options in this combo (Cheese, Caramel and Butter salt). I said okay and went in to watch the movie. In the interval I asked her to give me a Friends Combo, she asked me which Flavor, to which I said Cheese. Then she asked for Rs. 480. I paid the same and after billing she gave me Pop corn of without...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — did not allow chips packet despite it being allowed by the state government

 Ibrahim Morbiwala on Sep 30, 2018
According to the law the state government of Maharashtra has allowed outside food in the cinema halls and this Cinepolis Cinema located at Pune at Seasons mall Magarpatta didnt allow us a chips packed in the cinema hall and they are clearly flaunting the law and direction by the state government. They didnt care about the law when we told them about it....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount deducted but ticket not generated

 Surbhi Choubey on Sep 29, 2018
I booked tickets for sui dhaga and made payment of rs.795.00. Amount got deducted and then the showed session expired. Please initiate my refund as early as possible.
Ref. No is[protected]igaelpezz6
Date of booking: 29/09/2018

I tried to call on customer care but it is constantly switched off. I even mailed on contacto@cinepolis.com but no reply from their side. I just want my refund back any how or else, i have to go to consumer forum for complaining....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — mantra mall vip seats issue

 Sai Teja Kolar on Sep 27, 2018
I frequently watch movies at cinepolis mantra mall. The vip seats here are always under repair. It wouldn't take much time for getting it fixed. But the management is just not concerned about them. One and only reason i visit cinepolis is their vip seats. I could watch the movie anywhere in the city but only prefer this one. Hope you understand my concern. Please ask the management to repair the seats immediately if there is any....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — refund due : pending

 sanjeev_67 on Sep 27, 2018
I had booked tickets on your website (Cinepolis india private ltd) on 20th sep 2018 for the tamil movie saamy 2 evening 18:55 show at cinepolis orion east mall bangalore and the money got debited from my paytm account for rs 813. (Order id 108171) but the tickets failed to get booked. Can you please check on the refund and process the same. From paytm side they have clearly mentioned that the amount has been debited and the refund due to the failure is pending from cinepolis india. Pfa the snapshot of the same.

Order id :108171
Wallet txn id : [protected].
Paytm number...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — not initiated my refund

 shruti moondra on Sep 19, 2018
I have booked 4 tickets for movie stree, on 16th sep, 2018, for bestech mall chandigarh. Paid through paytm wallet. Money got deducted but not recived any email or sms for ticket confirmation. After sometime i checked the seat status and they were not booked. Please initiate my refund. How much time i should wait. Already dropped mail at ur support team. I dnt understnd how much time you take to resolve any issue. At least you should update the person with the same....
Complaint comments  Read comments [1]Complaint category Movie Rentals

Cinepolis India — loyalty points not received and customer care not responding

 ARAVINDMergu on Sep 18, 2018
Hi,
I have booked tickets on 22nd apr 2018 in ccpl mall, hyderabad using cinepolice app. Booking id : wwk68r8. As part of this booking, i'm supposed to receive loyalty points. I have been checking with support@cinepolice.in from last 6 months and their response is irresponsible. I'm fed up with their service and raising this issue.
I want my loyalty points. Kindly resolve it asap....
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — ticket booking failed but money got deducted.

 Rahul Tomy on Sep 13, 2018
I tried booking tickets for the film ‘Theevandi’ at ‘Fun Cinemas, Sigma Central Mall, Bangalore’ at 6pm using Cinepolis India website (www.cinepolisindia.com) on September 10 2018. I tried paying through Paytm. The transaction failed after deducting the money from Paytm which amounted ₹620. The screenshot of the above transaction is also included. Paytm has requested to give a confirmation from Cinepolis to initiate the refund process....
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — money deducted but ticket not booked on 17th july

 arnab1986 on Sep 12, 2018
On 17/07/2018 at around 1am while trying to book 1 ticket for the ant-man and the wasp 3d (Eng) movie in cinepolis lake mall, kolkata, an amount of rs. 195/- got deducted from my bank account by using internet banking platform, but no ticket was booked. My booking reference no. Is:

92159534/http://inetvis.cinepolisindia

57 days have passed, the amount rs 195 has not been reverted back to my bank account either, though i have sent mails to the customer care, but received no reply from their end.

Kindly look into the matter and arrange for a prompt reversal...
Complaint comments  Read comments [2]Complaint category Cinema

Cinepolis India — cinepolis ticket delivered later after 2 days

 vinaya_kinila on Sep 11, 2018
Mticket delivered late after 2 days and not able to watch movie. Please arrange a amount refund or give me ticket for alternate day for same location/movie/timings.
This is too bad situation for us when we travel over the way also, ticket not delivered to email and even sms link could not open the ticket. When i checked with bookmyshow contact - they say its not with them and no such booking id. Please clarify on this and take corrective action as why system has to send mticket after 2 days...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — outside food not allowed [Resolved]

 Chaitanya Kalbhor on Sep 8, 2018
Hello,
Even after maharashtra government passed the law of allowing outside food in multiplexes cinepolis is however not following the rule. Please help me out for this. I would like to know if they are correct or i am. Cinepolis says they have not received any order from the government and so they don't allow outside food. I would like to know if once the law is passed does government come to every organization distributing orders or we as citizen have to follow it....
Complaint comments  Read comments Complaint category Cinema

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