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Cinepolis India Complaints & Reviews

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Updated: Feb 7, 2025
Complaints 1283
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Cinepolis India reviews & complaints(1283)

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G
giriesh123
from Hyderabad, Telangana
Feb 7, 2025
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Tickets not issued after payment

I booked a ticket for a movie today through the website and the ticket wasn't issued after the payment was done. Please look into it...
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qur786
from Chaibasa, Jharkhand
Dec 3, 2024
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Cinepolis India money deducted from account ticket not booked

I had tried to book a ticket for Pushpa 2 the rule in 3rd December 2024, in Cinépolis Orion East Mall Bangalore, Bansalwadi, Bengaluru, India.

I paid 406.80 INR, my money got deducted but my ticket is not confirmed.

Can you please refund my mony back. Here are the details of the transactions:

Date of Transaction: December 3rd, 2024
Amount: 406.80 INR
Movie Name: Pushpa 2 - The...
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M
Manav Dileep
Oct 28, 2024
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Amount debited but tickets not issued

I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
Order no[protected],[protected],[protected]

Kindly look into the matter and ensure that...
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Piyushpgvm
from Delhi, Delhi
Aug 21, 2024
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Denial of water glass to toddler

Address: Cinepolis Nsp Delhi

Visited cinepolis nsp on 21 Aug 2024
The sent me to 4 different counters for just a glass of water
When i asked the manager he denied me for it
Finally when i urged him he agreed to provide for the same
I have full video of same

Is it right and lawfull to behave and act in such a manner by this cinema hall chain
CINEPOLIS NSP DELHI...
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K
Kanishka2111
Aug 1, 2024
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Stuck subtitles

Watched Deadpool vs Wolverine (English) on 29 July 2024 at Cinepolis, Aashima Mall, Bhopal, Madhya Pradesh only to have the subtitles stuck halfway through the movie....
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Address: CINEOPOLIS DLF AVENUE SAKET

I recently visited Cineopolis DLF AVENUE SAKET Delhi and I have heard that there are CCTV CAMERAS installed inside AUDITORIUMS as well. I also noticed some flickering red lights when I was there. Is it true? Why aren’t the moviegoers informed beforehand about the same?...
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Robin4651
from Mohali, Punjab
Jul 19, 2024
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payment debited but tickets not received

I booked 2 tickets today from Cinepolis app for 'Bad newz' movie and also food and beverages. Total bill amount is Rs 1064 it got debited but I did not received the tickets. Also an email came from cinepolis that my Your order#[protected] is successful. But when I sent a mail to support @cinepolis.com with this order ID. They said it was not successful. Now please give my refund back of Rs 1064. Transaction ID - T2407191627536779604270br...
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kalpeshvasa
from Bengaluru, Karnataka
Jul 12, 2024
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Fake promotion

When I use CINEPOLIS25 code the payment page does not work. When the voucher code is removed, the payment page works. This is just a fake promotion wasting time and resources of consumers....
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Address: Delhi
Website: cinepolis.comaeib

Hi i have booked tickets for 10th july 8:35pm Cinepolis NSP DELHI.
Tickets not confirmed but amount is deducted.
TID:- VT241930074024340000056
> AUTH CODE:- 071728
kindly reverse my money or issue me tickets...
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Divyesh2810
Jun 25, 2024
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I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please
Cinepolis India customer support has been notified about the posted complaint.
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    K
    Kandaharu
    May 14, 2024
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    Cameras in the theatre

    I saw that the theatre had installed cameras without informing the audience about it....
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    A
    Amit435
    May 5, 2024
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    Extremely high price

    They are charging tiny 5 samosas 250 rupees...
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    Abhiram23
    from Thiruvananthapuram, Kerala
    Apr 19, 2024
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    Money debited from account but ticket not booked and still did not get refund.

    Address: Thiruvananthapuram, Kerala

    I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction...
    +2 photos
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    H
    HNR_007
    Apr 8, 2024
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    GST Invoice for Booking ID WQ4RGJM & WRMGN6D

    I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price....
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    D
    Divyanshi Gupta
    Apr 7, 2024
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    Payment Made and Amount deducted but tickets not booked

    Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund....
    +8 photos
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    D
    Divyanshi Gupta
    Apr 7, 2024
    Apr 7, 2024
    This thread was updated on Apr 7, 2024
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    Payment made for the movie and amount deducted but tickets not booked

    Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below....
    +6 photos
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    V
    Vikas310888
    from Greater Noida, Uttar Pradesh
    Apr 6, 2024
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    Extremely hot in waiting area

    I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
    ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION....
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    R
    RahulPV
    Mar 29, 2024
    Mar 29, 2024
    This thread was updated on Mar 29, 2024
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    Movie and sound

    Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
    Also movie was supposed to be with subtitle, but its not available....
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    M
    mshwetak
    from Thane, Maharashtra
    Mar 25, 2024
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    Food quality

    Address: Thane

    I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
    I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers...
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    H
    Heenakhurana016
    Mar 9, 2024
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    Faulty speakers in the movie theatre

    Address: Airia mall, gurgaon

    Movie - Shaitan
    Showtime - 9th March 2024, 7:30 PM, Audi 3
    Seats - P19, P21

    The speaker over our seat numbers is faulty.. and is causing lot of noise .
    We have raised this issue multiple times to the manager, Pankaj .

    But no action has been taken yet .
    We paid 800+ rupees for these seats, and all we are getting is static noises...
    +1 videos
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