Cinepolis India Customer Care
Cinepolis India Pvt. Ltd.
Customer satisfaction rating: 55%
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COMPLAINTS

Cinepolis India Customer Care

Cinepolis India Pvt. Ltd.

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Address
3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003
Landmarks:Near Chimes Building

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
55%
Complaints
574
Pending
17
Resolved
307
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Cinepolis India Complaints & Reviews

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Cinepolis India — sound system problem

 Varun Naibb on Aug 18, 2018
I paid for movie mr and mrs 420 returns 200 sat 18/08/2018 02:40pm audi - 2 u ticket no.007511 i have
A very bad experience form ur side.
I m watching movie at screen 2. The sound system is very bad. Kindly check it... But as customer its a bad experience as my friends are your regular customers. We disnt expect a bad experience next time
Pls check...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Cinepolis India — refund cash

 anjali420 on Aug 18, 2018
I went to watch movie in cinepolis muzaffarpur and i took one ticket and pay rs 200 note to the cinepolis staff but that staff told, we don't have change and after 10 minutes, again i ask to the staff about money then she didn't return my change and tol d me lier,
When i asked her then told her name anjali
Anjali looks decents and cute but she is very rude and misbehaved with me
I am requesting, pls rectify your management....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money got deducted from bank but ticket was not generated

 Anurag Gn on Aug 18, 2018
I was booking ticket for mission impossible movie through cinepolis app.
Show:4:30 pm
Theatre: cinepolis eta mall bangalore
Amount:200
Money got deducted but no confirmation email or message from cinepolis and ticket is also not there in my tickets section. High level fraud from cinepolis. Now refund my money or i will have to lodge a complaint....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — people not allowed to bring their own edibles despite the new rule

 Poorva S on Aug 17, 2018
The hon' bombay high court issued an order to all the multiplex theatres that movie viewers should be allowed to carry their own food inside the cinema halls and not be forced to buy overpriced food from the multiplex food stalls. The rule was to come into effect right from 1st of august 2018. Yet, when i booked 2 tickets on 15th aug. 2018 at cinepolis theatre (Magnet mall, bhandup west) our bags were checked and we were told that outside eatables won't be allowed inside the cinema hall. Upon enquiring further we were told that they have not yet received the "gr copy" of the hc's decision and probably...
Complaint comments  Read comments [1]Complaint category Cinema

Cinepolis India — transaction failed but amount charged

 Muk@143 on Aug 17, 2018
Hi,

I am mukesh sah ([protected]). I booked 2 tickets for satya mev jayate using cinepolisindia.com for cinepolis central mall, guwahati, for 6:00pm show for date 13 aug 2018 using bank of baroda debit card
After selecting seats and entering my debit card details, cinepolisindia website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 490.00 was debited from my account. This transaction was done at around 2:05pm on 13th aug 2018.
I waited for around 20-25 minutes, but i didn't receive...
Complaint comments  Read comments Complaint category Credit Cards

Cinepolis India — amount deducted but tickets not booked

 ashu272 on Aug 17, 2018
Amount deducted for the tickets but tickets havnt booked.
Transaction was done by ‘cinepolis india’ application.
At 17/8/2018 9:12 AM
I have also received Reference No. for Cinepolis India Private L of the transaction.
If you need any other information feel free to contact me.
Kindly revert as soon as possible.
Name- Ashu pratap Shrivastava
Place- Gwalior...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount deducted no tickets

 Shaileshc4s on Aug 15, 2018
Hi. The amount of 400rs has been deducted from internet banking of kotak mahindra and the ticket is not issued. And these is no invoice. I'm unable to find any valid contact numbers of cinepolis.

Reference id: pg-[protected]
Name: shailesh babu
Contact number: [protected]
Mode: kotak mahindra internet banking from cinepolis app
Movie: greta govindam.
Movie date: 16th august
Time: 10.00 am
Location: bangalore cinepolis orion east

Request you to resolve this asap...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Cinepolis India — ticket booking failure

 Rahul vadalmiya on Aug 15, 2018
I had made a booking on the cinepolis website for the movie gold. Amount from my account was debited but the tickets were not booked. Kindly check and swnd the tickets or refund the amount at earliest. Its a big drawback for such a big cinema company. Please resolve this problem at earliest and do check the same for future problem. Customer has to face many issues to get a proper response
Movie name : gold
Booking @ fun cinemas coimbatore
Show time: 7:05 pm
Date :15/08/18...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — amount debited but ticket confirmation not found by mail or sms

 Bilas Parui on Aug 15, 2018
I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount deducted of rs. 560/- till now no booking ticket confirmation received from your end. Sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. Lake mall-cinepolis india
Email - bilasparui@gmail.com mobile no. [protected]...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — amount debited but ticket not generated [Resolved]

 Bilas Parui on Aug 14, 2018
I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount debited my account of rs. 560/- till now no booking ticket confirmation received from your end. Already sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. I have attached bank mini statement for debit confirmation. Kindly send me my ticket as soon as possible. Please see the attached mini statement....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — not getting club cinepolis points

 Kabir john on Aug 13, 2018
My number is registered with cinepolis since 5 years or more.
But from last few months i'm not getting any club cinepilos points though i'm booking the tickets with same rejisterd number.
I have complained managers of cinepolis patna few times but no results
Even today i booked 8 tickets with same number but no points.
Please solve the problem.
I will be very thankful to you
My registered number with cine polis is [protected]
Kabir...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — money deducted from my account but no ticket booked

 Vishal Dharani on Aug 11, 2018
I tried to book 9 tickets for all my friends at viviana mall, thane. It was for the movie goodachari at 6.50 pm on 11th august. When the payment got completed an error was shown and money got deducted. There were no tickets booked. No notification came about what happened about the money. For such a large and respectful company such things should not happen and even if it happens there should be a notification about what happens!!...
Complaint comments  Read comments Complaint category Cinema

Cinepolis — refund of money

 Tushu5677 on Aug 11, 2018
I booked tickets using the cinepolis app for mission impossible movie and no tickets got booked instead the ticket amount of rs 680 got deducted twice from my bank account... And not yet received the refund.. When talked about this at the cinepolis acropolis mall kolkata box office i was said that the amount will be refunded within 48 hrs.. But not received the amount yet... Kindly look into this matter and refund the amount as soon as possible..
Contact at jaintushar519@gmail.com...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — money deducted for credit card but ticket not booked

 sajal kr sinha on Aug 9, 2018
Dear team,
On 01 aug 2018, i booked two tickets for movie dhadak for 02 aug 18 (Cinepolis myntra mall, attapur), hyderabad through cinepolis app through icici bank credit card. Money rs 300/- has been deducted but ticket not booked. After money deducted, pop out message appeared, your session expired. No refund received on credit card and no sms or mail received.

Pl refund my money.

Sajal kumar sinha
Mobile - [protected]
Mail - sajalsinha51@gmail.com...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — two customer got booked with same seats

 Somu SJ on Aug 8, 2018
Hello, myself jonna somusundaram i am from bangalore, karnataka, actually i booked two tickets for 10pm show in cinepolis, meenakshi mall, hulimav for telugu movie gudachari, on tuesday 7 august 2018. Other costumer also got booked with same seats for same show. We both argued with each other and i gave complaint to the respective authorities but i did not get any response from them.....
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — payment debited but ticket not booked & yet payment not credited back to account

 Amïït Hareshbhaï Raő on Aug 6, 2018
Dear team

Payment of rs.660 has been debited from my account but ticket not booked.

Pls refund my amount back in my account

What the hell this is???

No one is bother here

What kind of business you guys running???

No service, no timely reply, just following up with your issues

Name-amitkumar rao
Mobile no-[protected]
Email id-amit. Rao.3880@gmail.com...
Complaint comments  Read comments Complaint category Cinema

Cinepolis India — non availability of mineral water

 Utkarsh Dodrajka on Aug 5, 2018
Right now i am watching a film in cinnepolis jamshedpur and when asked for water i was told that mineral water’s stock is over.. A basic necessity such as water should always be available in a theatre. I was asked to go to the food court to huy water.. How am i expected to leave the move and travel to the next floor leaving the theatre to buy water.. Not only water but many other food products were also unavailable and the excuse i was given was there was rush because of sunday...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — too much food charges

 Reena Bhadoriya on Aug 5, 2018
After supreme court of india order why food price is same. You are not follow sc order plz told me in written... Still your staff check food in beg time to entering

Plz give my difference amout whatever you charge extra

Thanks
Regards,
Reena bhadoriya
Contact [protected]
Email-deepti. Bhadoriya@gmail.com...
Complaint comments  Read comments [2]Complaint category Food

Cinepolis India — experienced nightmare at vip seat

 kuldeep kaswah on Aug 4, 2018
I booked two vip seat at cinepolis triton mall, jaipur for the 1:10 pm show on 8/04/2018. The movie name was mission impossible-fallout. My seat number were a-1 and a-2. My worst experience started when i felt something was moving around my back while i was watching the movie. At once i ignored it but after some time i noticed that it was a rat or it might be a lizard. I asked my friend to get up and with the help of torch in my mobile phone i searched it and later got know that it is a rat. I went to the cinepolis lobby and informed him about the presence of rat. After 5 minutes he came along with...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cinepolis India — the sms link to download the tickets does not work

 Pida on Aug 4, 2018
I booked 2 tickets for today's 4 aug 2018 11:25 pm show of karwaan in vip viviana thane mall operated by cinepolis india.

I had used their website to book the tickets and paid via net banking. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work.

I was also suppose to get the confirmation of this purchase from cinepolis via email. I have not received any email confirmation / tickets so far.

Rs 1430 has been deducted from my account and i have an sms confirmation for this from my bank.
Complaint comments  Read comments [1]Complaint category Cinema

Recently Discussed

3 hours 52 minutes ago
Cinepolis India
people not allowed to bring their own edibles despite the new rule
5 hours 50 minutes ago
Cinepolis India
payment deducted but ticket not received for tomorrow's booking
1 days ago
Cinepolis India
transaction failed but amount charged
1 days ago
Cinepolis India
refund cash
1 days ago
Cinepolis India
sound system problem

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