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Cinepolis India Complaints & Reviews

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Last updated Jan 26, 2023
Complaints 1079
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Cinepolis India Head Office Address

3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India
122003

Cinepolis India Phone Numbers

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+91 99 5885 5033
611
461

Cinepolis India reviews & complaints(1079)

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I watched movie Pathan today at Cinepolis DB Mall Bhopal, India. The projection quality was poor - brightness was low and the images were not sharp. It was very disappointing. The picture quality is way better on my TV. I am an avid movie goer if this is the case I may be forced to watch movies on OTT at home.
Please look into the matter and do the needful so that our theater experience is good.
Thanks
Dr Pradeep Kapoor

Details -
Movie - Pathan
Show timing - 8.40 PM
Audi 2
Seats H 7, 8.
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    The tickets for BTS yet to come was at 450 in the starting and now the price is at 750 rs. I feel they are exploiting fans to earn more in this situation which is a filthy thing to do... Please behave with some ethics
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      I have booked 4 Kranti movie tickets in Cinepolis- Onion Mall Banaswadi using Amazon pay on 25th Jan 2023, the ticket price was 300 each, but on 26th Jan 2023, i see the prices are reduced to 240 each, I do not understand why there is a reduction of prices in last moment, as a frequent customer I find this very Disappointing
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        Hi There,

        I was booking 3 seats for Pathaan (26th Jan - 11am - Viviana Mall Normal 2d) and I paid Rs. 812, but I cant see the ticket in my account. Please help me out with this, attaching the payment receipt with this email.

        Cinepolis Account details: [protected]@gmail.com
        Number: [protected]

        Regards,
        Hardik
        +1 photos
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          I Booked Paathan ticket online through cinepolis app. Payment was deducted by Paytm but I didn't get the ticket confirmation.
          Booking Number-2402843
          Transaction ID-4442711
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            I paid almost 400rs to enjoy the pathaan movie in cinepolis uppal Hyderabad on 25th jan 2023.
            Booked VIP SEAT in audi 3. Seats are uncomfortable and smells very bad and I’m unable to enjoy the movie and I need my money back for the discomfort in theatre . Management has to take strict action against them. I’m not going to book the tickets with cinepolis in future. I would politely request to refund my money back . See the screen shots for bad maintenance
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              Despite informing the staffs..the airconditioner was not switched on or there wasn't sufficient cooling. Literally we were sweating. And also the picture didn't had enough sound. Very poor.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                I have lodged complaint - ID: 3376860, but still no resolution provided.
                Jan 19, 2023
                Complaint marked as Resolved 
                Issue still not resolved i have not received any compensation or resolution call
                Cinepolis India customer support has been notified about the posted complaint.
                Not received any call from Cinepolis or any resolution still complaint marked as resolved
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                  I have booked a VIP seat, but it's not functioning properly and i have to make full payment
                  +1 photos
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                    I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz madhurawada through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
                    Cinepolis India customer support has been notified about the posted complaint.
                    Hi Abhishek,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz Madhurawada Visakhapatnam through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
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                        While watching movie in mbd Cinepolis Ludhiana with my family I noticed light blinking inside theatre hall if it's a cctv inside hall then why don't you inform the customer about this that you are under cctv surveillance inside theatre hall
                        Cinepolis India customer support has been notified about the posted complaint.
                        Hi Ashi,

                        We would like to inform you that we do not have night vision cameras installed inside the theatre.

                        Regards,
                        Team Cinepolis
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                          Are there any CCTV'S installed inside the Cinepolis theatre Bengaluru ( nexus santhinikethan).. please give me reply as soon as possible. Thank you
                          Cinepolis India customer support has been notified about the posted complaint.
                          Can staff watch people inside the theatre from CCTV
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                            Are there any CCTV's inside Cinepolis movie theatre Bangalore, India... please give me reply as soon as possible
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                              Are there any CCTV'S installed inside the movie theatre (Cinepolis). Please give me reply as soon as possible
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                                Actually I booked Avatar ticket for date 3 Jan 2023 12.50 show and also made a payment and still not receive any confirmation code from Cinepolis
                                +1 photos
                                Cinepolis India customer support has been notified about the posted complaint.
                                Hi Hrishu,

                                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards,
                                Team Cinepolis
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                                  No shows for Tuesday(3 Jan 2023) are showing in online booking of Cinepolis, Unity One mall, Rohini.Is this cina open on Tuesday or not?
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                                    Plzzz turn on ac to maintain temperature of the theatre…! In patna cinepolis bihar screen 4
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Hi Abhishek,

                                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                    Regards,
                                    Team Cinepolis
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                                      Today i went to watch Avatar 2 movie in viviana mall in thane.. I have already checked the ticket price was 340 and 320rs but in counter they charged me 400rs... Not even given proper ticket and not expecting the card or UPI payment... They said we take only cash no other payment mode... Even i didn't get the ticket the counter guy took my mobile and turn on the camera the clicked a snap of his laptop screen and told this is enough sir you can show this (Attaching the photo which the counter guy took from my mobile)... This is absolutely wrong practice done in this such a big cinema hall.. Kindly check and take immediate action...
                                      +2 photos
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                                        Hi Team,

                                        Can you please my reserved ticket

                                        below are the details

                                        Move name : Sembi

                                        Show Time : 10:20

                                        Screen : Audi 5

                                        Seat No : D1

                                        Booking ID : CP[protected]

                                        Location : Chennai - Thoraipakkam

                                        Thanks
                                        Antony
                                        [protected]
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Hi,

                                        Thanks for writing us. We would request you to kindly elaborate your concern so we can assist you further.

                                        Regards,
                                        Team Cinepolis
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