BookMyShow — Non availability of service as promised in the brochure (Event details )

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	in.bookmyshow.com/hyderabad

I booked a ticket for event organised on 12th march 2017.
Booking id :- oleh00wsqje2tb
Event name :- rang barse premium holi party (Holi event)
Venue :- oyster lounge, jubilee hill, hyderabad, telangana,
Date :- 12th march 2017, sunday
Amount charged :- 999 + taxes
Organiser name :- salman

As per the details provided on the website, it was mentioned that there will
1. Colors to play
2. Tomato festival
3. Rain dance
4. Beverages - 1 beer + 1 bhang
5. Grapes to play
6. Dj (Some particular djs)
7. Event duration some 8hrs.
8. Start time :- 8 am

Issue :-
We arrived at the 10:00 am same day.
But there was nothing as promised.
No colors, no water for rain dance, no beverages, no tomatoes, no grapes nothing at all.
The organiser named "salman" told there is nothing available. Due to this police (Hyderabad police) came to the venue and logged complain against the person.
The organiser "salman" promised in front of police that the amount will be refunded to the our amount, since the booking is done online through bookmyshow.

But till now i haven't received the amount.
I need to log a complain against bookmyshow and the event organiser for the case of fraud.

Please look into it, so that i get my refund.

Ujjwal
[protected]