[Resolved]  BookMyShow — padmavat movie: booking redirected to wrong theatre

Address:Thiruvananthapuram, Kerala, 695581
Website:in.bookmyshow.com

Google link for padmavat movie in ganaga theatre attingal showed "standard" show at 6:00 pm and "3d" at all times. Considering my 2 year old kid, i opted standard one and booked 2 tickets. On seeing the ticket details, i was suspecious that it is 3d and called customer care and they told it is not their fault to show "standard" show at 6:00 pm.
I even visited the theatre to know that the theatre itself was not the right one, where my booking went to. It was going to ganga complex gudiyatham which is in tamil nadu. Identified problem as bookmyshow page and not with the theatre. If searched ganga theatre in mobile browser, it will show attingal theatre, but on clicking show, it will redirect you to bookmyshow 's ganga complex gudiyattham page. It is an issue with bookmyshow webpage, by which lot of people still can be redirected to book tickets at wrong places. I found another complaint of the same nature in this forum itself. When i complained to them they told me they will look into ot asap. No action so far. I would like to get the money refunded and to stop this misguiding to wrong theatres, as a responsible booking site used across the country.

Thanks
Sudeep r k
[protected]@yahoo.com
+5 photos
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Mar 18, 2018
Complaint marked as Resolved 
Feb 02, 2018
Updated by sudeep_rk
https://in.bookmyshow.com/cinemas-list/ganga-complex-attingal/trivandrum/tgca Even this link takes me to Gudiyatham, Tamilnadu instead of Trivandrum, Kerala
Verified Support
Feb 15, 2018
BookMyShow Customer Care's response
Hi Sudeep,

I am sorry for the delay in response and have thoroughly checked the issue. The schedules updated by the cinema were for 3D and not 2D. For further clarifications, please email us at [protected]@bookmyshow.com

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments 

Comments

Streetlights malayalam movie has 5.65k 5 star rating where as only 845 one star and in the same time aadhi movie has 4.3k and 2.75k respectively. but the total percentage of SL is 69 where as Adhi has 80. I think you have mistakenly interchanged the rating. change it

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