[Resolved] BookMyShow — refund money for an fraud and unauthorised transaction

amitkrjain1

from Delhi, Delhi

Apr 24, 2019

Address: Ghaziabad, Uttar Pradesh, 201011

Somebody accessed my book my show account on 17 apr 2019 and transferred rs. 1275/- and rs 850/- from my paytm wallet which was linked to my bookmyshow account by the name wer and rf as a 5 gift cards. I had immediately send an e mail to bookmyshow and requested them blocked the gift card. I then called bms customer care also and the ref id was given to me. Bms promised to revert after investigation by there backend team but as on 24th they are still investigating. Details of the fraudulent transaction are as follows
Booking date & time
Apr 17 2019 05:39 pm payment method
Paytm wallet
Confirmation id
Inv[protected]
Booking date & time
Apr 17 2019 05:40 pm payment method
Inv[protected]

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Aug 12, 2019

Complaint marked as Resolved

Apr 24, 2019

Updated by amitkrjain1 Somebody accessed my Book my show account on 17 Apr 2019 and transferred Rs. 1275/- and Rs 850/- from my PayTM wallet which was linked to my bookmyshow account by the name wer and rf as a 5 gift cards. I had immediately send an E mail to BookMyShow and requested them to block the gift cards. I then called BMS customer care also and the ref ID was given to me.BMS promised to revert after investigation by there backend team but as on 24th they are still investigating . Details of the fraudulent transaction are as follows
BOOKING DATE & TIME
Apr 17 2019 05:39 PM PAYMENT METHOD
Paytm Wallet
CONFIRMATION ID
INV[protected]
BOOKING DATE & TIME
Apr 17 2019 05:40 PM PAYMENT METHOD
INV[protected]

Verified Support

Jul 05, 2019

BookMyShow Customer Care's response Hi,

Apologies for the delay. We sincerely regret for the trouble caused.

The said transaction has been initiated for refund from our end. Hope you are in receipt of the refund.

For any queries, feel free to connect with us via [protected]@bookmyshow.com

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Comments

Vrishi Khurde

from Mumbai, Maharashtra

Apr 29, 2019

I booked ticket of premium seat no 5 in annex mall borivali and forgot to take screen shot and pay the amount of rs 280 and still it is not showing in my purchase history but my payment is done already

Minu Jamal

from Nagpur, Maharashtra

May 2, 2019

Booked two seats( online) in the dress circle for avengers end game on 27/04/2019 in inox, bundgarden, pune.bookmy show wrongly displayed galleria as dresscircle.at the end, we paid for dresscircle, but ended up sitting in galleria. This is manipulation and unfair.