BookMyShow Complaints & Reviews

I am trying to get a refund for a failed transaction for past 20 days with no response from the bookmyshow support team. Every information with proof from the bank has been provided, but the things are delayed beyond expectations.
The ticket was booked on 19th may 2019. The request was raised the same day, but no resolution has been done to this date.
The worst part is there is no response from the support team. Even my email requesting me to provide an update as to whether i should wait or forget was never responded.

I am syed ejaz hussain. I booked 5 tickets through bookmyshow apk for students of year 2 on 10th may 2019 at varun inox visakhapatnam but i did not received tickets by mail or msg and rs 919.50/- got deducted from my icici account. I given mail immediately to bookmyshow and called customer care executive also and informed them they told me that my booking failed and informed me that in 4 to 5 working day my amount of rs 919 will be refunded and given a communication reference number [#8663360]. Later i got call and they asked my bank statement i sent bank statement also but till day they have not taken any action.

Transaction details from my icici account is as follows.

Upi/[protected]/merchant
Inc/[protected]@axis/

Thanks and regards

Syed ejaz hussain
Mobile [protected]
Place hyderabad

Date:[protected]
Client contact: [protected]@bookmyshow.com,[protected]

I booked 2 movie tickets through bookmyshow [hereafter referred as bms] mobile application on 12th of may and the ticket booking was unsuccessful but the amount was deducted from my account. Bms team said that the refund will be received in 5 working days but even after 10 days till today [23rd of may] there is no refund. Bms team opened the tickets for this issue in their system incident id - [#8721574], [#8684767] but when asked about the update on the refund, they are not ready to provide me an answer on it. Whenever i call them, they ask me to wait for 24 hours. The money is not received by me yet and the bms team is not replying to any of my mails. During the call, they keep me on hold for long period of time and doesn't reply on anything.
I request bms team to provide me my refunded amount as soon as possible.

Whenever we are booking tickets on bookmyshow through credit card issued by sbi or voucher to the tune of rs. 500, if two tickets are less than 500 rs than extra is charged but if the value is less than 500 rs than money left is not returned nor adjusted in the internet fees as well.
The bookmyshow is cheating the customer and as per rbi you are not supposed to charge internet handling fees.

"with the weekend up on us, many are busy booking tickets to the latest bollywood as well as hollywood releases. Much of this will be done online. A service that online ticketing websites charge for, over and above the price of the ticket. However, a latest right to information (Rti) query has shown that these charges could very well be unauthorised.

The rti query to the reserve bank of india by vijay gopal, president of ‘forum against corruption’ a body fighting against corruption, showed that a user doesn’t have to pay extra while booking movie tickets online through a mobile app or website.

The rbi stated that online platforms through which movie tickets are booked, do not hold the authority to levy handling fees from customers. The reply further explains that this is in violation of the rbi’s merchant discount rate (Mdr) regulations.

Mdr is the cost paid by a merchant to a bank for accepting payment from its customers via credit or debit cards every time a card is used in their stores. A cost which by its definition means that it should be borne by the merchant/trader and not the customer. However, today’s platforms such as bookmyshow, paytm and pvr cinemas continue to charge exorbitant ‘internet handling fee’ from customers, which is in violation of the mdr regulations and therefore illegal."

Booking id: vtbd01a1wxpuxe

Event name: dj snake live on 24th march 2019

6 tickets, total amount of rs. 6000

The event got rescheduled on 23rd march 2019 and i filled the form for the refund. It was 10 days i waited and then got an sms message to send them the entry bands which were by chance with me but yes 1 out of 6 were actually torn out in my bag and hence i sent 5 of them by dtdc courier and it was well received on time on 2nd april 2019. Image attached.

It's 14th may 2019 now and i haven't received any refund despite regular follow-ups on email and customer chat. Last time when i got a reply back they said i will get the amount in 5 days and that day was 25th april 2019.

Please look into it.

This is the email ticket id, which was raised but no one responds to it anymore.

Refund status [ incident id - [#8294559] ]

Regards,
Jatin makhija
[protected]
[protected]@gmail.com

I am extremely disappointed that due to some typographical error from customer end and lack of system checks in bookmyshow confirmation process i feel my i have been cheated of my money by bookmyshow. I booked 2 tickets on 11 may at 14.57 hours for kontho movie at pjp cinema at jamshedpur. However due to typigraphical error frim my side the mobile number typed was 703*76291. How can bookmyshow send confimation to a number (703*476291) which is a invalid number since the country code of india is 91 and not 70. This is a basic system check, where error message must be shown for minor typographical error done by a customer. Hence my claim for refund is genuine and valid. If i do not get refund i will stop booking any ticket through bookmyshow.

With reference to above we have to say my account has been debited rs. 1516.16 on 01/05/2019 with journal no[protected].in my knowledge it is not done by me. Kindly provide me full details about above debit txn.in which i know who made the txn for booking of cinema ticket. If not done by me kindly refund the above amount to our debited account. Thanking you.

I booked 2 tickets on 19th April and one ticket on 20th April . And than as I saw this is a false booking I canceled my booking on 21st of April. The refund message came on 22nd from bookmyshow official, but i only get a refund of 57 rs from a total amount of 423 rs . As they mentioned to refund total amount within 10 days, but still after 10 days I don't receive my refund .
No. - [protected]

I had booked 6tickets for avengers endgame 26th 11.50am show on 21st april worth amount of 1468rupees. When i booked the tickets, it showed me as transaction failed. This will reflect on my bank account within 10days on my account. It has been now 13days till now i haven't got the money. I am fedup calling to the customer care of bookmyshow. They even give me an sms that the money should be in my account till now. But the money is still not in my account.

Mene best price se oleev oil liya tha us pr offer mila, 300 rs of bookmyshow pr movie tickets book krne pr off milega pr us pr tempcode apply ni ho rha h, ap mujhe pls btaiye ki ye code kese apply hoga. Mene [protected] pr sms kiya us no. S hi mujhe code diya gya whi code mene bookmyshow pr use kiya pr wo off ni mil rha h, ap mujhe essy tarika btaiye

I am trying to book 2 tickets for the movie 'tashkent files' at movietime: the hub, goregaon, mumbai-western on 2 may 2019. Unfortunately, bms is not accepting payment neither from paytm wallet nor from card. Otp isnt showing up for paytm despite no network problems and in case of card, i am unable to enter the cvv... The app is not reading the cvv. Please help asap.

I attempted to book two tickets through bookmyshow on[protected] for forum neighborhood mall, whitefield bangalore.
The amount of inr 569.12 was debited from my account, however the seats were not booked and i got no confirmation. After sometime i booked the tickets again and this time i got the booking confirmation
However, the first transaction is a failure and the amount has not yet been refunded yet although it has been 10 days.
My details :
Name - priyam saikia
Phone - [protected]
Transaction id of bank - hdfc[protected]
E-mail - [protected]@gmail.com

I am greety. Ibooked 6 tickets for a movie in book myshow.com in shobha mall inox on 15 april 2019 using federal bank credit card after selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 1180.76 was debited from my account. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from bank for deduction of money. Money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose. I request a refund of rs 1180.75 my details:
Name: greetyjaison
Contact no: [protected]
E-mail id: [protected]@gmail.com

Date of incident: 25th apr 1 am

Description : yesterday midnight (1 am 25th apr), there were 9 unauthorized transactions happened to purchase bms gift cards using my amazon pay account for amount of 8500 inr, i already raised complain with bms (Incident # 8531622), it seems bms is hacked. Bms please do investigation quickly & refund amount asap.

Somebody accessed my book my show account on 17 apr 2019 and transferred rs. 1275/- and rs 850/- from my paytm wallet which was linked to my bookmyshow account by the name wer and rf as a 5 gift cards. I had immediately send an e mail to bookmyshow and requested them blocked the gift card. I then called bms customer care also and the ref id was given to me. Bms promised to revert after investigation by there backend team but as on 24th they...

I booked "avengers - end game" movie tickets through bookmyshow for sunday, 28th apr @ 2:20pm (Booking id wa2ya86) at cinepolis, dlf place, saket. After 24 hours, bookmyshow informed that ticket is cancelled since cinema has cancelled the show. I inquired and found that cinepolis didn't cancel the show. I called & asked bookmyshow reinstate my ticket booking as show is not cancelled however didn't receive any resolution or logical answer for cancellation. Bookmyshow must stop such malpractices as it cause lot of problem & pain to consumers.

Yesterday, i received sms and email that i sent a gift card of 2000 and 500 on bookmyshow. Giftcards were purchased using quikpay. My quikpay was linked with paytm.

I have not made this transaction. I immediately sent an email to both paytm and bookmyshow.

Paytm replied saying since its from merchant side (Bookmyshow) only they can trace the transaction and find the fraudster.

So far, i have no response from bookmyshow despite sending several mails.

Ultimately i had to put this complaint here. I have sent all details of this giftcard to bookmyshow on [protected]@bookmyshow.com.

I had booked for avengers endgame 2 tickets to see alongwith my kid for the carnival: imax, wadala 04:00pm | 26-apr-2019 show vide bookmyshow confirmation id w3gffxa.

Suddenly i got a sms and email from bookmyshow today that the booking is cancelled when i had not accessed the bookmyshow app nor given a call for cancellation.

Tried interacting with bookmyshow help centre who have kept on insisting that the booking was canceled from my end only.

Could be bookmyshow had overbooked and hence canceled my confirmed booking id w3gffxa

Somebody just accessed my phone and transferred 1700 rs. From my amazon pay balance which is linked to my bookmyshow account by the name vriti c as a gift card to their account. I contacted them and they immediately blocked the gift card and told me that i will get my money back after they investigate . This was on april 19 th.today is 22 nd and still i get the same answer that they are investigating . How long does it take to just find the details of the person who stole money from account and transfer it back to my balance? Please help. My reference id which bookmyshow gave me is 8462357

I booked tickets for friday at pvr ecx mall, but the app crashed after the payment, and now i have a ticket on sunday with different seat
How is this possible?

If i cancel the ticket the cancellation charge is too much, for an error that is not mine. But i do not want cancellation, i selected friday, different seat and i want what i selected.

If you cannot provide that i need full refund without deduction of service charge because this service is beyond fail. A deduction here is equivalent of shopkeepers dropping your eggs intentionally and asking you to pay for it.

I contacted the customer service team, they said it was not possible to refund or exchange, and after the case was closed, they cancelled by their side. Now i don't have a ticket, no refunds received and probably the cancellation charge will be deducted.

This is extreme customer harassment.