[Resolved]  BookMyShow — Refusing to refund the amount deducted for failed transaction

Address:	560047
Website:	in.bookmyshow.com/bengaluru

I am abismrita here. I have booked two tickets for dangal through bookmyshow on 1st jan 2016. But once i put all the information of my debit card, it shows processing and then i receive an email for the same that the transaction is failed due to some error. They provided me a link in the mail to try booking again, so i used it, but again it showed transaction failed and asked me to retry after 20 mins. I have booked the tickets after 20 mins using the same details and finally it was successful. But when i checked my bank balance its showing that there were 3 transactions which has happened (Including the failed and successful transactions) for which my amount got deducted three times. So for a movie ticket of 207.52 rs. I was been charged 625 rs by bookmyshow. I have shared a mini statement with bookmyshow which clearly states that the amount has been credited to bookmyshow account.

Here is the fun part. Bookmyshow is denying that they have not claimed any amount from my account and ask me to contact my bank even after checking the mini statement. So if you book some show through book my show your bank balance just vanishes into thin air.
I don't know what kind of payment gateway they are using which just deduct the amount from customer and don't pay it to bookmyshow. Basically its there responsibility to check with their payment partner and get the money refunded. But instead they are telling me to go to bank and ask them to refund it. What an idiotic response.

Bookmyshow: pls refund the amount of rs.415 you deducted (Or claimed) extra. Details used are: [protected]@gmail.com/+91-[protected].

Thanks