[Resolved] BookMyShow — Ticket booked for premium seats at Rs. 300 each but given seats of Rs. 220 at theatre

Sandeep Amin

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400081
Website:	www.bookmyshow.com

I had booked 5 movie tickets at Rs. 300 each - Booking ID WK7K7R4 for Bajirao Mastani at PVR Cinema, Mulund, Mumbai for 8.00 p.m. show today i.e. 20/12/15. However, I got seats for Rs.220 each. So why was I charged Rs. 300 plus service chgs of Rs. 35/- i.e. Rs. 335 each ticket?

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Complaint marked as Resolved

Verified Support

Dec 27, 2015

BookMyShow Customer Care's response Hi Sandeep, The information our website and app is real time from the cinema’s end. As they update the schedule, bookings go live on our website and app. Providing you with the best of service is always at heart. We took this up with the cinema for better clarity and as per the updates received from them there was no category that had the ticket cost of Rs 220/- the ticket cost for the said movie was Rs 300/- Hope this information helps. Thank you for being our valuable customer. Feel free to write back to us at [protected]@bookmyshow.com or LIVE CHAT with us. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.