[Resolved]  BookMyShow — Transaction Failed but amount was deducted fom my Bank Account

Website:

www.Bookmyshow.com

Hi,
I had done a transaction of Rs.10000/- on BookMyShow wallet through DigiSavings Account on 17th Jan 2017, but the transaction was failed and the amount was deducted from my bank account.

I had talked to the bank, after few followups they informed me that Bookmyshow had claimed the amount on 19th Jan 2017.

I had also emailed the bookmyshow customer care, and after 3-4 days on 23rd Jan 2017, I got email from BookMyshow representative Mr.Ashraf, stating that the money would be credited to my Bookmyshow account within 24 hours. Needless to say it has not been credited till now i.e 25th Jan 2017

On 24th Jan I called up the Bookmyshow customer care no. and there their representative Miss. Rita, assured me the would call me back in 30 mins giving update about my status. And I never recieved a call back from them.
So again on 24th Jan, I mailed their cc for the status of my issue, which they havent yet replied back.

Please do look onto the matter and help me out with my resolvement

My Bookmyshow id: [protected]@gmail.com
Transaction Amount: Rs.10000/-
Transaction Date: 17th Jan 2017
Ticket Id on Bookmyshow: #3184480