[Resolved]  Bosch Home India — 3 month old product dead for 29 days. no support from bosch

Address:

Bangalore, Karnataka, 560043

Dear Sir/Madam, I've purchased a Bosch Washing machine (WAB16161IN) from Amazon (Invoice attached) on 19th March, 2017. The machine stopped working on 17th June, 2017. I tried to reach the service person on 17th June, 2017 and raised a support request on 20th June, 2017 with Bosch. The support person came on 21st June and identified an internal wiring issue which needs replacement. He said the part is ordered and it will be replaced in 5 days. However, even after 29 days, and after multiple calls to the help desk, the issue is pending with them and the repair is yet to happen. Please consider this as a serious issue with respect to the service commitment from Bosch India towards its customers. Not even a single time, they have called me to give an update and even after repeated requests, I’m not getting any support. Could you please support my case and escalate this to Bosch India accordingly? With 2 small kids, my wife and I are struggling to complete the chores due to this issue.