I had purchased Bosch washing machine (E.NR: WO1803S0IN/02) on 25/07/2023 from Prabhudesai Electronics Margao Goa. Sale bill Invoice no 8564. Within 8 days after the purchase, we observed that the machine started giving noise while washing/spinning. A complaint was lodged. The technician visited and replaced the drum suspension rods. Even after changing the drum suspension rods, the sound still continued. Again, a complaint was raised, and the dealer too was informed about the issue. We have no time for all these follow ups as we are all working. Lately we have observed that the top rim of the drum has scratch /rubbing marks all over. Again, we raised a complaint through the dealer. The technician visited on 15.12.2023 and inspected. We asked the technician for his inspection report for which he denied and said that he will have to speak to his Arear manager. We personally called up the Area Manager ([protected]) for which he replied saying that he is looking into the matter. We are still waiting for the reply and hope we will get our issue sorted out before the warranty period is over.
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