Bosch Home India — bosch kgn57ai401 bottom freezer 507 litres not working at all

Dharini d

from Bengaluru, Karnataka

Address:

560066

It has been a year we bought the refrigerator with extended warranty and just in a year the product stops working and both fridge and freezer section have become water. We have complaints several times of the water formation in the vegetable compartment but the engineer have not been able to solve it. Now the entire unit has stopped working. Having paid 75 k, it has now become a metal junk. There was a constant noise as well of rocks falling which keeps coming at regular intervals. We had complained but the engineers have not paid heed to it. Now we are at this situation.
Pl reach out at dharini. [protected]@gmail.com or [protected]. The product is under extended warranty. The customer care says it will take 48 hours for someone to attend. We would want swift action on this

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Bosch Home India customer support has been notified about the posted complaint.

Jun 30, 2018

Updated by Dharini d After two days of ordeal, the fridge is now rendered useless. The fan stopped working because of ice formation and the capacitor was also bad. Once both these have been rectified, the fridge still refuses to start working. Within a year, the initial diagnosis is the compressor has gone bad.
Ice formation in the fan, you do not hear about it these days. We want our money back.