Bosch Home India — Bosch refrigerator 505l bottom freezer - 2 complaints, no resolution - urgent replacement demanded

Address:

122009

Dear all,

I am an extremely disgruntled and dis-satisfied customer of bosch india. I purchased a bottom freezer model kgn57ai501/2014, 505l two months back from vijay sales in gurgaon.

Fridge has two problems
1. There is always water collection in the vegetables basket spoiling all my vegetables
2. The overall cooling is less even when set at the minimum temperature, resulting in ice cream, at best being semi solid.

Have raised complaints twice and each time the bosch guy just says to either move the air flow lever over the basket either to the left or right. It does not solve the problem. I cant be expected to file a third complaint for the same problem that still goes unsolved.

I demand a replacement unit with immediate effect, failing which, i have no other option but to go to the consumer courts. Please take 3 working days to solve this, failing which, i would do as suggested above, as you would have left me with no other option by then

A disgruntled customer
Abhinav garg
[protected]